topic Re: Self Serve webpage not loading in Get Support

Self Serve webpage not loading

Kusac — Thu, 06 Jan 2022 06:34:03 GMT

Hi, I'm getting an error message with the following error code: SEC_ERROR_REVOKED_CERTIFICATE

I had thought I could do a workaround by using the browser on my mobile, cause I was able to get to the page, but then I get the part where I need to make a change to my6 plan, I get a weird HTTP error 403.14 - Forbidden

Is there something going on with the website?

Re: Self Serve webpage not loading

esjliv — Thu, 25 Mar 2021 23:11:39 GMT

@Kusac wrote:
Hi, I'm getting an error message with the following error code: SEC_ERROR_REVOKED_CERTIFICATE

I had thought I could do a workaround by using the browser on my mobile, cause I was able to get to the page, but then I get the part where I need to make a change to my6 plan, I get a weird HTTP error 403.14 - Forbidden

Is there something going on with the website?

@Kusac ,

Are you talking about your Self Serve account?

Clear your device's/browser's cache, and/or try a different browser. Sometimes opening a tab in incognito helps to.

Sometimes, you just gotta, try again with these finicky sites.

Re: Self Serve webpage not loading

RosieR — Thu, 25 Mar 2021 23:16:52 GMT

No problem logging in my PM accounts.

and according to this site https://servicesdown.ca/services/public-mobile

there are no problems detected with Public Mobile

RosieR

Re: Self Serve webpage not loading

coolpup — Thu, 25 Mar 2021 23:19:14 GMT

Hi. I'm having the same problem, but so far just with Firefox and forks. I can say that Brave browser works, as that's what I'm using now. Hope that helps some.

Re: Self Serve webpage not loading

HALIMACS — Thu, 25 Mar 2021 23:54:55 GMT

@Kusac

See this prior thread:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Security-Error-at-login-page-re-security-c...

- clear the cache and the cookies of your browser or try logging in using a different browser(IE, Chrome, Mozilla Firefox)

- if you still have trouble logging in do not hesitate to reach out to SIMon or create a ticket to get a moderator to look into this for you.

Re: Self Serve webpage not loading

coolpup — Fri, 26 Mar 2021 00:00:27 GMT

I mentioned in another post that Brave works. Chromium also does.

Re: Self Serve webpage not loading

TheGx — Fri, 26 Mar 2021 01:44:03 GMT

DuckDuckGo browser also works.

Re: Self Serve webpage not loading

hTideGnow — Fri, 26 Mar 2021 01:52:30 GMT

The site work for me today. I was on it earlier this afternoon and just now without issue.

But Self-Serve is always slow. Yes, it acts funny sometime, but usually I wait an hour or two and will be good again.

Re: Self Serve webpage not loading

computergeek541 — Fri, 26 Mar 2021 03:28:45 GMT

@Kusac wrote:
Hi, I'm getting an error message with the following error code: SEC_ERROR_REVOKED_CERTIFICATE

I had thought I could do a workaround by using the browser on my mobile, cause I was able to get to the page, but then I get the part where I need to make a change to my6 plan, I get a weird HTTP error 403.14 - Forbidden

Is there something going on with the website?

The self serve site was doing all sorts of funny things today. Most notibly, my plan details were blank for most of the afternoon and plan changes weren't possible. Some renewals were also very late today to be processed (some time around 6 or 7pm EST).

Re: Self Serve webpage not loading

coolpup — Fri, 26 Mar 2021 06:58:31 GMT

Apparently Firefox works again, at least after the latest update to version 87.

Re: Self Serve webpage not loading

BearFBI — Sat, 27 Mar 2021 20:02:04 GMT

@coolpup wrote:
Apparently Firefox works again, at least after the latest update to version 87.

Not working for me. Plan page is messed. It works in other browsers but not Firefox.