topic Re: sim card in Get Support

sim card

Yousouf — Thu, 06 Jan 2022 06:34:02 GMT

Please , could you verify this sim card is belong to public mobile xxxxxxxxxxxxxxx

edited by computergeek541: account infotmation removed

Re: sim card

kb_mv — Mon, 14 Dec 2020 13:22:44 GMT

@Yousouf wrote:
Please , could you verify this sim card is belong to public mobile xxxxxxxxxxxxxxx

edited by computergeek541: account infotmation removed

@Yousouf Why would you think it isn't? Or is this a case of you found one in a drawer and it isn't in the larger card that they are sold in?

Try putting it into an unlocked phone. What happens?

Re: sim card

HALIMACS — Mon, 14 Dec 2020 13:54:38 GMT

Hi @Yousouf

If you need assistance with this, I recommend contacting one of the public mobile moderators.

To contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: sim card

jlarocque96 — Mon, 14 Dec 2020 14:31:15 GMT

@Yousouf I had the same problem.

I used internet explorer instead of chrome for the activation, no issue activating.

If still having problems, get a new sim card.

Re: sim card

hTideGnow — Mon, 14 Dec 2020 15:28:37 GMT

if you are new account setup.. go to Walmart and they will give it for free.. and help setup

if you are swapping sim card only.. then go to your account.. use Swap SIM option.. then you will know if it is a PM SIM 🙂

Re: sim card

hTideGnow — Mon, 14 Dec 2020 15:31:29 GMT

try this.. look like this site work..

http://phone.fyicenter.com/1155_ICCID_SIM_Card_Number_Decoder.html