topic Re: Email change in Get Support

Email change

Cierraodell — Thu, 06 Jan 2022 06:33:38 GMT

How to ask moderator to change my email associated with my profile

Re: Email change

computergeek541 — Thu, 25 Mar 2021 00:21:51 GMT

To change your self serve e-mail address, go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and the type "change self serve e-mail addresss".

Re: Email change

dabr — Thu, 25 Mar 2021 00:23:41 GMT

@Cierraodell wrote:
How to ask moderator to change my email associated with my profile

@Cierraodell You can submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option if ticket didn't get submitted is to send private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Response time to hear back can be anywhere from 2-48 hours and will appear in the envelope icon next to your avatar.

Re: Email change

Cierraodell — Thu, 25 Mar 2021 00:26:52 GMT

it only gives me option to change community email

Forgot self serve email

Re: Email change

HALIMACS — Thu, 25 Mar 2021 00:29:24 GMT

@Cierraodell wrote:
How to ask moderator to change my email associated with my profile

@Cierraodell

Be sure to also change your Community e-mail address to match what the new self-serve e-mail address will be. This helps to ensure any Community rewards for helping out get credited to the matching service account.

To change Community e-mail address, go to your avatar top right, select My Settings and you'll see e-mail address fields there.

Re: Email change

dabr — Thu, 25 Mar 2021 00:30:24 GMT

@Cierraodell wrote:
Hi
it only gives me option to change community email
or
Forgot self serve email

@Cierraodell That's why you need to contact moderators to change the login email for your self serve. Community email can be changed without help from moderators. If you want to receive any rewards for community participation, make sure both accounts (community/self serve) have the same email.

Re: Email change

HALIMACS — Thu, 25 Mar 2021 00:31:29 GMT

@Cierraodell

Trust us, you can change your account e-mail address (which is also your account username) by contacting the Moderators:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Email change

RosieR — Thu, 25 Mar 2021 01:51:41 GMT

@Cierraodell wrote:
Hi
it only gives me option to change community email
or
Forgot self serve email

@Cierraodell click Forgot self serve email, then click Contact us, then Click here to submit a ticket. It will bring you to this page, then follow instructions

Expect a reply from the moderators within 2-48 hrs. (faster response these days). Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

Please keep us updated. Thanks in advance

RosieR

Re: Email change

mimmo — Thu, 25 Mar 2021 03:31:34 GMT

why not try the password reset. put in your various email addresses and if you get to the next step you have found your email address used.

or search your various email addresses inbox for publicmobile a welcome email will have been sent to one of them