topic Re: Cannot access my account in Get Support

Cannot access my account

Ramya12 — Thu, 06 Jan 2022 06:33:37 GMT

Hello,

I have 3 phones with 3 plans. I activated the first plan myself and created an account. the other two were created/activated by a dealer who sold me the sim cards. I cannot access the 2nd and 3rd accounts. When I tried login in the system doesn't recognize my email address. What should I do? Is there a way to access my account using the phone number?

Re: Cannot access my account

JoyLuck — Sun, 13 Dec 2020 17:32:27 GMT

@Ramya12

Look through your email accounts for a Welcome message from PM.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Cannot access my account

Anonymous — Sun, 13 Dec 2020 17:35:46 GMT

@Ramya12 wrote:
Hello,
I have 3 phones with 3 plans. I activated the first plan myself and created an account. the other two were created/activated by a dealer who sold me the sim cards. I cannot access the 2nd and 3rd accounts. When I tried login in the system doesn't recognize my email address. What should I do? Is there a way to access my account using the phone number?

In-store activation requires you to create the self-serve account yourself. Click on My Account and on the right side click create account.

Re: Cannot access my account

kselmak — Sun, 13 Dec 2020 18:01:12 GMT

@Ramya12

Your selfserve is not created in store only the email is linked to the phone

It would be useful to have printouts from the store for any misspellings, as your need exact emails that were used for the creation of each account

https://selfserve.publicmobile.ca/self-registration/