topic Re: Number transfer in Get Support

Number transfer

ta1225 — Thu, 06 Jan 2022 06:33:35 GMT

I've recently transfered and change my phone number, but I a not able to receive any calls even though I am able to call others, is there a way I can fix this?

Re: Number transfer

HALIMACS — Wed, 24 Mar 2021 22:28:57 GMT

@ta1225

Generally, incoming calls are the last to complete when porting.

Try rebooting device, toggle airplane mode on/off, removing and replacing SIM.

Also can try resetting network connections.

Here's the general information article on porting:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Number transfer

mimmo — Wed, 24 Mar 2021 22:31:11 GMT

@ta1225 you are using two confirm ting terms transfer and change.

Change usually means a new number

Transfer (port) is you are new to pm and are keeping the number from old provider.

If it's the second you need your old sim card as ports require confirmation of the process.

Does your old sim still work?

To reinitiate a port contact the moderators using the chat bot

Re: Number transfer

RosieR — Wed, 24 Mar 2021 22:34:44 GMT

@ta1225 wrote:
I've recently transfered and change my phone number, but I a not able to receive any calls even though I am able to call others, is there a way I can fix this?

Hi @ta1225 when did you activate your sim card? Did you transfer or port your number from another provider during activation? Good to hear that you can call and probably send texts. That means your transfer is in progress. The last things to enable is receiving calls and text. Did your receive a text to confirm your transfer? Please continue to use your old provider's sim card until it stops working, which means that your transfer is complete.

Welcome to Public Mobile

RosieR

Re: Number transfer

ta1225 — Wed, 24 Mar 2021 22:39:58 GMT

How long does it normally take for porting?

Also, I asked a friend to call me and they told me they received a message saying that I am unable to receive any call.

Re: Number transfer

RosieR — Wed, 24 Mar 2021 22:46:13 GMT

@ta1225 wrote:
How long does it normally take for porting?
Also, I asked a friend to call me and they told me they received a message saying that I am unable to receive any call.

@ta1225 it may take up to 2 hours to complete mobile number transfers, and up to 3 business days for landline number transfers. You may experience mixed service during this time until the transfer is complete.

Please note: For additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer. If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer.

The SMS will read as follows:

Public Mobile msg: You have requested to move your phone number to Public Mobile. A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply ‘1’ to this text and a NEW message will be sent to authorize the number transfer. Please call our Porting Team if you need more help.

RosieR

Re: Number transfer

ta1225 — Wed, 24 Mar 2021 22:53:24 GMT

I did receive a message to confirm my transfer, but it was sent to my old phone which isn't functioning very well, so I wasn't able to reply.

Re: Number transfer

RosieR — Wed, 24 Mar 2021 22:58:44 GMT

@ta1225 wrote:
I did receive a message to confirm my transfer, but it was sent to my old phone which isn't functioning very well, so I wasn't able to reply.

@ta1225 then contact the Moderator_Team to help you.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page or click this link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
, type “port request" >> Contact moderator >> Click here to submit a ticket!

Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

RosieR

Re: Number transfer

BKNS27 — Wed, 24 Mar 2021 23:23:02 GMT

@ta1225

If you call make calls, it sounds like the porting is still in progress.

Just be patient and wait up to 2 hours then check if you can make calls.

If not, contact a PM moderator on SIMon chat bubble and ask to contact the moderator.

Re: Number transfer

RosieR — Thu, 25 Mar 2021 18:19:13 GMT

Hi @ta1225 just a follow up to see if your service is all good now. If yes, awesome!

Please let us know how your issue/problem was resolved.

If not yet, at least I hope you have heard from the moderators.

Please keep us updated. Thanks in advance

RosieR