topic Re: network pin in Get Support

network pin

blacouture — Thu, 06 Jan 2022 06:33:20 GMT

I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the network is locked and asked me to put a network unlock pin. My phone is not locked, is that what its actually saying. It tried the 4 digit pin I created , no luck there

Re: network pin

esjliv — Wed, 24 Mar 2021 10:20:16 GMT

@blacouture wrote:
I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the network is locked and asked me to put a network unlock pin. My phone is not locked, is that what its actually saying. It tried the 4 digit pin I created , no luck there

@blacouture

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you.

If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: network pin

blacouture — Wed, 24 Mar 2021 11:26:30 GMT

I put in the IMEI (dial *#06# to get it) and it still does not allow me in

Re: network pin

cellphoneuser1 — Wed, 24 Mar 2021 11:28:51 GMT

@blacouture The IMEI isn't an unlock code. Ask the old carrier for the unlock code give them the IMEI so they can look for the unlock code.

Re: network pin

blacouture — Wed, 24 Mar 2021 11:41:33 GMT

ok ty😊

Re: network pin

HALIMACS — Wed, 24 Mar 2021 11:46:16 GMT

@blacouture

The device is locked with a previous carrier. You will need to contact them and to request that it be unlocked.

Re: network pin

blacouture — Wed, 24 Mar 2021 11:58:14 GMT

it working now please disregard the last request

Re: network pin

HALIMACS — Wed, 24 Mar 2021 11:58:54 GMT

Good to hear, @blacouture

Welcome to Public Mobile

Re: network pin

blacouture — Wed, 24 Mar 2021 11:59:44 GMT

Its working now thanks

Re: network pin

BKNS27 — Wed, 24 Mar 2021 17:03:50 GMT

@blacouture

Great that it worked for you. Welcome to PM.

You should click Solution Solved.

Re: network pin

RosieR — Wed, 24 Mar 2021 18:46:19 GMT

@blacouture wrote:
it working now please disregard the last request

Hi @blacouture Welcome to Public Mobile!

Always good to hear that a fellow customer's issue/problem is resolved. Yay!

If you have any further questions about your PM service, just ask

Have a wonderful day

RosieR