topic Re: Province time zones in Get Support

Province time zones

Bear2 — Thu, 06 Jan 2022 06:33:15 GMT

Hello how to get my account to stay set to my province. I keep changing it to my province and it always sets back to ontario? Is that normal or what do I need to do? or does it matter 🤔

Re: Province time zones

esjliv — Wed, 24 Mar 2021 10:17:52 GMT

@Bear2 wrote:
Hello how to get my account to stay set to my province. I keep changing it to my province and it always sets back to ontario? Is that normal or what do I need to do? or does it matter 🤔

@Bear2 ,

Do you mean your Community Account? If so, that it doesn't really matter, unless you are looking at available phone plans that are available in that province.

Mine usually does not stay to my province either.

OR, do you mean under your 'My Profile' in your Self Serve account? Again, I don't think it matters, but why wouldn't this save?

"if you’re updating your address and have registered a credit card to your account, be sure to update your credit card address "

Everything in the self-serve and accounts runs on ET.

The community can be set to whatever time zone you like but it's not technically connected to the phone system.

Re: Province time zones

cellphoneuser1 — Wed, 24 Mar 2021 11:26:10 GMT

@Bear2 On your phone, try automatic time sone. The phone should use time zone of your current location. Set device time manually if that doesn't work.

Re: Province time zones

Kaleden — Tue, 27 Apr 2021 12:30:26 GMT

Is there no way to change the time zone from ET to PT in the self serve usage summary? Frustrating that it’s always out.

Re: Province time zones

Dunkman — Tue, 27 Apr 2021 14:10:10 GMT

@Kaleden wrote:
Is there no way to change the time zone from ET to PT in the self serve usage summary? Frustrating that it’s always out.

@Kaleden

Unfortunately, no. Unable to change time zones in usage summary. Based on eastern time zone. Not even am/pm. Website is fairly basic.

Re: Province time zones

Anonymous — Tue, 27 Apr 2021 14:23:30 GMT

@Kaleden : I seem to recall that some things would be local time. Like outgoing calls or something. But no, everything runs on ET here.