topic Re: Garbage service in Get Support

Garbage service

KevinGrant77 — Thu, 06 Jan 2022 06:33:02 GMT

My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

Re: Garbage service

computergeek541 — Sat, 12 Dec 2020 14:27:39 GMT

@KevinGrant77 wrote:
My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

Public Mobile doesn't have a customer service e-mail address. Where are you sending these messages to?

If you need to reach customer service, please open ticket by going to: https://publicmobile/chatbot

As to your phone constantly searching for service, if it connects to the network some of the time, this isn't likely to be a compatibility issue. If you have another compatible phone, can you check to see if that one is any better? It's possible that you're in a weak signal area.

Re: Garbage service

Jb456 — Sat, 12 Dec 2020 14:28:41 GMT

What is the make and model of your phone?

Who did you email? As support is all done online through these forums. Then the ones that work for Public Mobile are the moderators and there only two ways to reach them.

2 or via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Garbage service

Spudster — Sat, 12 Dec 2020 14:36:19 GMT

or... garbage phone

(no offense to the phone, of course)

Re: Garbage service

Triguy — Sat, 12 Dec 2020 15:23:28 GMT

You need to submit a ticket to a moderator for customer service.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Garbage service

MoreYummy — Sun, 13 Dec 2020 09:35:50 GMT

no reply. probably problem solved? 😀

Re: Garbage service

RosieR — Sun, 13 Dec 2020 19:27:28 GMT

@Spudster wrote:
or... garbage phone

(no offense to the phone, of course)

🤣🤣🤣

Re: Garbage service

Tob1onone — Mon, 14 Dec 2020 13:55:32 GMT

Transfer your sim card to a known working phone .If you have the same trouble then it's the SIM card ,if not then its the phone .Good luck

Re: Garbage service

jlarocque96 — Mon, 14 Dec 2020 14:28:57 GMT

I would try another sim card. If that doesn't work it is most likely a bad service area for Telus towers or its your phone.

Chat bubble is all we got with PM. Enjoy the cheaper prices due to lower overhead.