topic Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM in Get Support

OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

cellphonesaver — Thu, 06 Jan 2022 06:32:58 GMT

Hi Community!

Almost ordered OnePlus Nord N10 5G and then found that you can not use mobile data with this phone on Telus because of the glitch

https://mobilesyrup.com/2021/01/19/hold-off-buying-oneplus-nord-telus-issue/

Is anyone bought this phone and using for PM?

Do we have the same APN settings as Telus?

Thanks a lot!

PS Need to buy phone urgently, please respond if you see this!

Re: Oneplus nord and oneplus 8

cellphonesaver — Tue, 23 Mar 2021 19:14:31 GMT

Hi Community!

Almost ordered OnePlus Nord N10 5G and then found that you can not use mobile data with this phone on Telus because of the glitch

https://mobilesyrup.com/2021/01/19/hold-off-buying-oneplus-nord-telus-issue/

Is anyone bought this phone and using for PM?

Do we have the same APN settings as Telus?

Thanks a lot!

PS Need to buy phone urgently, please respond if you see this!

Re: Oneplus nord and oneplus 8

Anonymous — Tue, 23 Mar 2021 19:21:20 GMT

@cellphonesaver : That story is kinda scare-mongering. They then go on to say you can add the APN. So what's the problem? We see lots of cases of people needing to manually put in the APN settings. The related problem is whether the phone so much as lets you do that. But the community knows of some workarounds for that too.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

TheGx — Tue, 23 Mar 2021 19:22:23 GMT

@cellphonesaver :Try using the phone compatibility tool by clicking activate SIM card at bottom of page.

Re: Oneplus nord and oneplus 8

Triguy — Tue, 23 Mar 2021 19:23:05 GMT

Here are the PM APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

Spudster — Tue, 23 Mar 2021 19:25:40 GMT

The same article states the following, @cellphonesaver

Alternative fix:

A user who had this issue sent us this claiming it solved the problem of the missing ‘+’ icon.

Since this is a user-submitted fix and not something directly from OnePlus, it’s important to mention that you should proceed with caution.

Open Settings > Wi-Fi & Network > SIM & Network

Pop open your SIM card tray and leave it open

Stay on the SIM & Network settings page

Pop your SIM back in the phone and tap on ‘Select Access point Names’ as quickly as you can

Now the ‘+’ icon should be visible and you can tap on it

Now that you’ve begun the process of adding an APN you need to fill out the page with the following information:

Name: TELUS

APN: sp.telus.com

MMSC: HTTP://aliasredirect.net/proxy/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220

APN type: default,mms,supl

APN Protocol: IPv4/IPv6

MVNO type: GID MVNO:54

Finally, tap on the three dots in the top left, and hit save. This should solve the problem.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

Anonymous — Tue, 23 Mar 2021 19:28:15 GMT

Nifty trick there @Spudster . I wonder if that would work for the old 8.1 problem. Of course it should be sp.mb.com instead of sp.telus.com.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

TheGx — Tue, 23 Mar 2021 19:29:09 GMT

@cellphonesaver :Since Public used Telus cell towers and there is reported glitch with Telus - you shouldn't risk buying that phone if you want to use Public Mobile.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

computergeek541 — Tue, 23 Mar 2021 20:07:46 GMT

@cellphonesaver wrote:
Do we have the same APN settings as Telus?

Public Mobile does not use the same APN settings as Telus. I am curious tnough because even when there is a mistake in the settings, you should be able to add a new APN to take care of things. And for Android devices that don't allow that, we know that using a Freedom SIM card is a often a way around that. I would be surprised if someone's already working on custom software for this phone to get around this issue. This of course would void the warranty, but if you're intrested in reading about that type of thing, XDA Forums would be a good site to visit.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

will13am — Tue, 23 Mar 2021 20:42:46 GMT

It seems insane that seasoned OEMs cannot insert a complete set of APNs into the configuration file so that manual additions would not be required. I used to run third party roms all the time back in the day and the APN configuration file provided in github was totally complete and crucially include the Public Mobile APN. It also makes no sense that other models of OnePlus don't have this issue. I can definitely vouch that the 7T model works fine on this service without need to add/edit APNs.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

cellphonesaver — Tue, 23 Mar 2021 23:22:24 GMT

Thank you very much for all your input guys and fast response!

I'm not sure what to do.

I don't want to be stuck with the phone if the glitch is not fixed and if workaround is not working.

I'm already returning Pixel 4a and have enough hassle with that.

I might be getting Realme 6 pro instead but I'm not sure how the warranty works in Canada since Realme is the sister company of OnePlus but I doubt they grant the warranty if something happens at OnePlus in Canada since Realme is technically still the same company

Also it's available on Amazon.ca but ships out of country( I assume USA). So I'm not sure if it's gonna be having warranty at all.

If anyone of you bought Xiaomi, Realme or Oppo through Amazon I would appreciate response and advice.

My birthday is coming up in April and I don't want to be without the phone...

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

srlawren — Wed, 24 Mar 2021 17:24:06 GMT

@cellphonesaver if you're looking for warranty/support, your best bet is to stick to the brands that are officially sold in Canada, and probably to stick with one of the "big guys" like Samsung, Apple [not my cup of tea but...], or Google (though you said you had issues with a Pixel 4a, sadly). I wouldn't touch LG right now despite them making some nice devices, because it seems that are seriously considering shutting down their mobile business which may make support difficult or impossible.

If you want to get a brand like Realme, Xiaomi, or Oppo, you're mostly doing it at your own risk and are unlikely to get much if any support. The plus side is you're typically getting better value for your money, but the negative side is you're probably out of luck if issues arise. OnePlus is somewhere in between on both of those points. Honestly I'm on my 3rd OnePlus device without a single service or warranty issue. I bought a OP3 and a OP5T direct from OnePlus.ca, though for my current device they didn't sell the variant I wanted--a non-Pro, non-T OnePlus 7--in Canada, so I ordered it from AliExpress and it shipped out of China. I knew there would be zero support but it was the device I wanted and the pricing was good so I decided to go for it, and have zero regrets over a year and a half later.

If I were in your shoes and were worried about support, I'd suggest you have a look at the Samsung Galaxy A-series. They are good mid-range devices that don't cost an arm and a leg but are still available in Canada and very likely well supported. Samsung's software of the past (TouchWiz days) was horrendous, but with newer OneUI builds (2.5 is good, 3 is better) they have vastly improved to the point where I wouldn't even personally rule them out for my next device despite a strong dislike in the past. It's worth a look at the series. A52 is most recent out the gate (A72 is even nicer but sadly not sold by Samsung Canada) but there are others in the range and even previous gen A50/A51/A70/A71 are great if you can find them for good prices.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

dabr — Wed, 24 Mar 2021 20:07:13 GMT

@srlawren Do have any insight or advice on Samsung's Galaxy A10S? I didn't see it on your recommended list of Samsung phones.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

srlawren — Wed, 24 Mar 2021 21:49:45 GMT

@dabr wrote:
@srlawren Do have any insight or advice on Samsung's Galaxy A10S? I didn't see it on your recommended list of Samsung phones.

@dabr to be frank, I never paid that one much attention. Looks like the going price on Amazon.ca is around $170-180? It's a bit dated at this point, as it was launched in 2019. I think if it were me, I'd look at the newer A11 which seems to float around $190-210.

Honestly I'd probably spend a bit more on an A31/A32. I wouldn't personally buy or recommend a phone with less than 4GB of memory and 64GB of storage, and both the A31 and A32 are in 4/64 or 4/128 flavours, have AMOLED screens (vs IPS in the A10/A11), under-display fingerprint sensors (vs rear-mounted--a preference), and 25% larger batteries (5000mAh A31/A32 vs. 4000mAh A10/A11). It looks like the A32 may not be available yet, at least I don't see it listed on Samsung.ca or on Amazon.ca, but the A31 can be had on Amazon.ca and would probably be the lowest I would personally choose for myself or for a family member.

EDIT: but of course, it all comes down to your individual needs, preferences, and budget. Let me know if I didn't address anything you were curious about and I'll do my best.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

dabr — Thu, 25 Mar 2021 01:22:51 GMT

@srlawren wrote:
@dabr wrote:
@srlawren Do have any insight or advice on Samsung's Galaxy A10S? I didn't see it on your recommended list of Samsung phones.
@dabr to be frank, I never paid that one much attention. Looks like the going price on Amazon.ca is around $170-180? It's a bit dated at this point, as it was launched in 2019. I think if it were me, I'd look at the newer A11 which seems to float around $190-210.

Honestly I'd probably spend a bit more on an A31/A32. I wouldn't personally buy or recommend a phone with less than 4GB of memory and 64GB of storage, and both the A31 and A32 are in 4/64 or 4/128 flavours, have AMOLED screens (vs IPS in the A10/A11), under-display fingerprint sensors (vs rear-mounted--a preference), and 25% larger batteries (5000mAh A31/A32 vs. 4000mAh A10/A11). It looks like the A32 may not be available yet, at least I don't see it listed on Samsung.ca or on Amazon.ca, but the A31 can be had on Amazon.ca and would probably be the lowest I would personally choose for myself or for a family member.

EDIT: but of course, it all comes down to your individual needs, preferences, and budget. Let me know if I didn't address anything you were curious about and I'll do my best.

@srlawren Thank you for providing more than enough feedback for me to mull things over further.

I did notice that the A10S only has 2GB RAM and it's issue date is almost 2 years old. What appealed to me about this phone was it's price and screen size being not too big as well as having dual SIM (supposedly) and decent battery and I'm assuming a better quality camera than what's on my current phone.

ATM I'm just trying to gather whatever useful info I can as I will eventually have to replace my, what some would consider ancient, Galaxy S5 before making the final call, perhaps towards the end of the year. I may even decide to wait until black Friday sales for hopefully a really good deal, unless my current phone dies suddenly! 😁

My phone needs are fairly basic. Main preferences lean towards decent quality phone with good camera specs that captures natural light and colour and is also good with low light/dusk. Of course a decent battery that doesn't drain quickly, although I know that will depend on usage too. I'd prefer screen size to be between 5.5" and 6"ish and hopefully with dual SIM option. I'd prefer not to spend more $200 inc. taxes, although I might be prepared to pay a little more as I expect a new phone should last, hopefully, several years before needing to be replaced again.

To date, my experience with both Samsung and Motorola has been good. Nokia and Pixel sound interesting too, although the Pixel models are a little outside of my current budget.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

cellphonesaver — Thu, 25 Mar 2021 04:26:22 GMT

@srlawren Thanks a lot for very detailed response! It made me feel better and it is very much appreciated!😀 Apparently people on the forums have better answers than tech support(One Plus email support can't even answer about Telus issue).

I would be very thankful if you can advise and reflect on the following points:

What do you mean by OnePlus is in the middle of warranty/no warranty? Is their support/warranty not good in Canada? And overall should I care about that or just buy the phone I really like?:)
What's your opinion about OnePlus Nord N10 5G device? It has mixed reviews - camera, outdated body design, that One Plus is not great at budget segment and Realme 6 PRO is a better option.
Should I risk and buy Nord 5G if they can not confirm compatibility with PM?
Pixel 4a is a great device but unfortunately that was the first phone that gave me eye strain because of PWM (you can Google lots of complains about OLED screens with no DC dimming)
As much as I try to like Samsung and Apple I don't think I can lol. I just sold iPhone and wanted to go back to Android but with lots of issues: Huawei - no Google services, Pixel - PWM, Nokia - behind competiotion, Xiaomi - missing LTE for Telus/PM

Basically my requirements are the following:

LCD / IPS screen (to not risk with OLED or AMOLED screens for my eyes)
GOOD camera(I do not expect it to be perfect like in top phones but in Pixel it was great)
6 inches screen size ( which very hard to find so I'm considering up to 6.4)
Preferably Android One or close to stock Android experience(Oxygen OS and RealMe OS is fine). I will be fine with MIUI I guess if those are not an option
Budget of $500 CAD - $600 Max (with tax)
I was looking at RealMe 6 Pro(concern warranty, HUGE screen), Nokia 5.4 or Nokia 7.2, POCO X3 NFC and Redmi Note 9S(LTE frequencies are concern), TCL 10L, others...

Any input is appreciated as now I'm back to Redmi Note 3 with broken screen...

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

srlawren — Thu, 25 Mar 2021 16:06:28 GMT

@cellphonesaver let me try my best here...

By in the middle, I mean: OnePlus is sold in Canada so you shouldn't have a problem getting OnePlus to help if you have an issue. At the high end of support scale is probably Apple, where you can walk into one of their several retail stores in Canada and after waiting a bit in line (thanks, Covid-19), you can go in and get help/replacement/repair whatever quickly. Samsung have a few retail stores as well so they would be next in line. With either of those, you could buy also buy from a 3rd party retailer which may or may not provide help getting your phone back to Samsung/Apple for help. With OnePlus--and full disclaimer, I've yet to need their warranty or support services so this is my best guess--I suspect you'd have to arrange to have your device shipped to them for support and expect a much longer turnaround time due to shipping in both directions, etc. Vs. walking into an Apple/Samsung store for help. But the other end is likely no support like Oppo, Realme, etc., not sold in Canada officially at all.
To be honest, the Nord devices available here don't appeal to me, but I tend toward the higher middle tier or lower flagship territory, so I'm not the best judge of the segment. I'd take the N10 over the N100 any day of the week, but I do wish the no-number original Nord was available here as it's the most appealing of the bunch for sure, but of course, OnePlus in their frustrating ways of the last few years don't sell it in Canada. (Much like they don't seem to be offering a 12/256 version of the non-Pro OP9 here despite it being available in some markets, and that's the only version of their new lineup which would tempt me. Why won't they take my money??). I don't know anything about the 6 PRO as I don't really follow Realme other than very peripherally. Sorry.
That's a personal decision. It sounds like there are workarounds that should work though.
Oh interesting. I've seen PWM mentioned in many laptop reviews when I was researching a while back but didn't realize it affected some smartphones as well. Sorry to hear.
I hear you. (Well, not on the iPhone front--never owned, hopefully never will, though never say never.) It's hard to find a "perfect" product and usually there is one or more glaring flaws or omissions like the ones you've listed. Huawei make some very nice hardware, and it's a bloody shame the Trump admin had to cripple them for western markets. They would otherwise have been an easy go-to for many looking for something like a OnePlus, as Huawei is (was?) officially sold and supported in Canada too. But I digress. And feel your pain.

5+: I've never been excited by Samsung in the past either to be honest, but the 2020 and 2021 models are actually really appealing. I am addicted to the functionality of the alert slider on my OnePlus devices and if the S21 had one I'd probably be all over it as a replacement for my OnePlus 7 sometime this year. I would really miss that, and some elements of OxygenOS--though, to be fair, OxygenOS is becoming more OneUI-like and OneUI is improved dramatically, so the software side is much less of an issue than it was in the past.

Your requirements list is nicely specific but going to be hard to settle. I don't profess to be an expert in all the options out there, especially since I tend to tune out when I see IPS as I've always preferred OLED smartphones but can see how that's a concern for you. I'm going to pass this over to some knowledgeable folks to ask for input. @will13am @computergeek541 do you have any good suggestions here? Or anyone else, of course.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

srlawren — Thu, 25 Mar 2021 16:13:47 GMT

@dabr so, since your S5 is now so old, you would probably still get improvements in most categories form a budget phone but $200 taxes-in is a pretty tough category (especially in Canuck bucks). Moto actually is a good suggestion, their G and E lines are generally well regarded, though I'm not really up on the current iterations. There are probably some Umidigi or Poco products in your price range that would be good too (paging @will13am , @darlicious for some input there).

Honestly, if you're wanting to get the same kind of impact you got from your S5 all those years ago (it came out in 2014--not sure when you got yours) and/or want to keep it anywhere near as long, I'd suggest bumping your spend. If you're not sensitive to PWM (see @cellphonesaver's replies) then the Pixel 4a is a solid recommendation if you are willing to come up a bit. Or as I said the Samsung A series. I think there's a model or two that are smaller, maybe the A11? But then as you go smaller you do run the risk of running into those limitations of less RAM and such that you've already noticed. I'd still skip the A10S due to age and RAM.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

will13am — Thu, 25 Mar 2021 17:31:50 GMT

I have a horseshoe when it comes to buying phones. I have yet to seek out a warranty center ever. I am the last person to debate the warranty topic as I really don't care. For me, I care about value for money most. My last purchase was a T-Mobile variant of the OnePlus 7T for $299USD from B&H. Previous to that was the Umidigi F2 for around $200CD via Aliexpress. These two phones obvious don't compare well against each other but both are value purchases. The first thing I did when I got the OnePlus 7T was "risk the warranty" by flashing the global rom so that I can unlock the SIM 2 slot. I have not gone phone shopping in many months, so I out of touch with what is one sale at the moment. Usually year end is a good time to shop.

Re: OnePlus Nord N10 5G Compatibility with PM - APN Issue with Telus/PM

dabr — Thu, 25 Mar 2021 18:26:22 GMT

@srlawren wrote:
@dabr so, since your S5 is now so old, you would probably still get improvements in most categories form a budget phone but $200 taxes-in is a pretty tough category (especially in Canuck bucks). Moto actually is a good suggestion, their G and E lines are generally well regarded, though I'm not really up on the current iterations. There are probably some Umidigi or Poco products in your price range that would be good too (paging @will13am , @darlicious for some input there).

Honestly, if you're wanting to get the same kind of impact you got from your S5 all those years ago (it came out in 2014--not sure when you got yours) and/or want to keep it anywhere near as long, I'd suggest bumping your spend. If you're not sensitive to PWM (see @cellphonesaver's replies) then the Pixel 4a is a solid recommendation if you are willing to come up a bit. Or as I said the Samsung A series. I think there's a model or two that are smaller, maybe the A11? But then as you go smaller you do run the risk of running into those limitations of less RAM and such that you've already noticed. I'd still skip the A10S due to age and RAM.

@srlawren I actually didn't pay anything for my S5 as it was really a "hand me down" from a family member that upgrades their phones every 3/4 years. I've had it for almost 2.5 years now and generally have been very happy with it. It's had an ongoing issue with the screen flickering, but that doesn't seem to impact anything important and is more of a minor irritant. Also the storage is becoming bit of an issue and I've been told, by the family member who it belonged to, that adding a SD card caused some problems when tried in the past. Also I believe future updates to this particular model may become a concern too.

Both @will13am and @darlicious along with @CFPartDeux have already provided me with some good advice/feedback on this topic in another thread in the Lounge a few weeks back. So as you can see I'm still gathering more details for a future purchase but appreciate all yours and others' suggestions and will keep them in mind when I finally get around to making a purchase. Most likely it'll either be an Motorola or Samsung (maybe not the A10S 😊) that I end up buying.

Anyhow, I don't want to hijack OP's thread any further (apologies to @cellphonesaver ) for a purchase that is still months away when he obviously is anxious to make a more immediate decision.