topic Re: Outgoing calls in Get Support

Outgoing calls

aaronlbower — Thu, 06 Jan 2022 06:32:53 GMT

Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

Re: Outgoing calls

RossN — Fri, 11 Dec 2020 22:34:04 GMT

@aaronlbower wrote:
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

@aaronlbower hi sometimes that lags behind you may be out of minutes there is a 5 dollar 500 minutes add on also don't forget about the free holiday giveaway for 500 minutes free long distance and free 2gig data

Re: Outgoing calls

Gunner123 — Fri, 11 Dec 2020 22:41:49 GMT

@aaronlbower wrote:
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

@aaronlbower hello try putting phone in airplane mode for 2 minutes then reboot also put a 1 in front of number

Re: Outgoing calls

Anonymous — Fri, 11 Dec 2020 22:44:04 GMT

@aaronlbower wrote:
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

Log out and clear cache/site cookies or try a different browser. The counter should be pretty much immediate.

If you still have minutes then maybe try dialing with a 1 in front.

Although some of these messages can be misleading.

Re: Outgoing calls

RosieR — Fri, 11 Dec 2020 23:47:50 GMT

@aaronlbower wrote:
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

Hi @aaronlbower log in your self serve account https://selfserve.publicmobile.ca/

and check your Data and Add-ons. If a feature is not listed there, it may have been fully consumed and no longer available for use. It is pretty accurate.

Anyway, go get your free gifts from Public Mobile here

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/td-p/622484

2GB of free data
500 free international minutes
chance to win more from a pool of $10,000 worth of gift cards

Happy holidays! 🎄🎄🎄