topic Re: How to pay. in Get Support

How to pay.

HellenM2312 — Thu, 06 Jan 2022 06:32:44 GMT

Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

Re: How to pay.

iliketotalk — Fri, 11 Dec 2020 17:42:26 GMT

@HellenM2312 wrote:
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

@HellenM2312 you can add autopay in your self serve account or purchase a voucher locally and apply *611 or in your self serve

Re: How to pay.

RossN — Fri, 11 Dec 2020 17:44:12 GMT

@HellenM2312 wrote:
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

@HellenM2312 hello add autopay and reactivate your service

Re: How to pay.

Anonymous — Fri, 11 Dec 2020 17:46:42 GMT

@HellenM2312 wrote:
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

If you haven't blocked it, there's a "Heads up" text sent a couple days before renewal. Then apparently a couple days after, there's a text saying the renewal didn't work. Yeah no-@#$% sherlock 🙂 Kinda useless then. But certainly, the fact that the services stop is a pretty good notification that the payment didn't work.

So log in to your self-serve and re-do the payment card then pay the amount due and it should reactivate.

Or you can pay using vouchers or instant top-up. Vouchers can be done in the 611 service without active service.

Re: How to pay.

RosieR — Fri, 11 Dec 2020 18:28:32 GMT

@HellenM2312 wrote:
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

Hi @HellenM2312 PM do send text reminders. I just got a text today from PM reminding me of my renewal payment due on Dec 14

anyway, as already suggested above, do a manual payment using a voucher either through your self serve account or dialling 611 ~~(you need your 4-digit PIN #)~~.

Don't forget to get your free gifts from Public Mobile here

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/td-p/622484

Season's greetings! 🎄🎄🎄

Re: How to pay.

Anonymous — Fri, 11 Dec 2020 18:25:21 GMT

@RosieR : one doesn't need ones 4-digit PIN for voucher redemptions in 611.

Re: How to pay.

RosieR — Fri, 11 Dec 2020 18:28:56 GMT

@Anonymous wrote:
@RosieR : one doesn't need ones 4-digit PIN for voucher redemptions in 611.

thank you