topic Re: Called failed in Get Support

Called failed

Alaajaleh — Thu, 06 Jan 2022 06:32:43 GMT

I need help, my phone keeps saying called failed. When someone is trying to call me.

And it’s doesn’t even show up in my missed calls list.

if Iam on FaceTime with a friend and someone calls it will automatically say call failed.

whyyy?? Someone help

Re: Called failed

computergeek541 — Tue, 23 Mar 2021 18:07:23 GMT

@Alaajaleh

Are you on Wi-Fi or mobile data? If you're on Wi-Fi, this isn't a Public Mobile issue. Is the other person able to make and receive Facetime calls without problems?

Re: Called failed

Alaajaleh — Tue, 23 Mar 2021 18:44:21 GMT

My FaceTime calls are not dropping.

my regular calls coming in while Iam on FaceTime are dropping.

or I will be on a normal phone call and the call will also fail for no reason.

Re: Called failed

darlicious — Tue, 23 Mar 2021 18:54:45 GMT

@Alaajaleh

Are you in Winnipeg or Brandon? Is your preferred network set to automatically choose 4GLTE/3G/2G?

Re: Called failed

Alaajaleh — Tue, 23 Mar 2021 19:02:00 GMT

No jam in Alberta, Edmonton

Re: Called failed

darlicious — Tue, 23 Mar 2021 19:13:45 GMT

@Alaajaleh

Is your phone set to 3G only or 3G/2G? Calls are on the 3G network only. If you were facetiming on 3G mobile data and a call came in it would faill as the 3G network / your phone can only complete one action at a time....either use data or calling not both.

Re: Called failed

TheGx — Wed, 24 Mar 2021 05:05:38 GMT

@Alaajaleh : Did you figure anything out with the problem you described above? You should follow up on this thread you created to let everyone here know.

Re: Called failed

Alaajaleh — Wed, 24 Mar 2021 05:44:19 GMT

No it has not been solved yet. Calls are still dropping for no reason.

Re: Called failed

darlicious — Wed, 24 Mar 2021 20:28:10 GMT

@Alaajaleh

Have you opened a support ticket yet? The moderators may need to reset your account or reprovision your sim card. You can always toggle airplane mode on/off to reconnect to the network it could just be a bad connection.

Re: Called failed

Alaajaleh — Wed, 24 Mar 2021 15:09:26 GMT

How do I open a support ticket??
😞

Re: Called failed

JK8 — Wed, 24 Mar 2021 15:11:16 GMT

@Alaajaleh wrote:
How do I open a support ticket??
😞

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Called failed

Alaajaleh — Wed, 24 Mar 2021 16:04:06 GMT

Okay thanks I will try that!

Re: Called failed

Alaajaleh — Wed, 24 Mar 2021 20:43:50 GMT

Yes iam on WiFi.

my last night I was home and my husband send her was calling me (regular call) and it wasn’t even coming through

Re: Called failed

darlicious — Wed, 24 Mar 2021 20:51:13 GMT

@Alaajaleh

Can you send and recieve SMS and/or MMS texts? What happens when you dial 611 from your phone?

Re: Called failed

Alaajaleh — Wed, 24 Mar 2021 21:09:49 GMT

All my messages with friends are iPhone so in blue.

and when I call 611 it says welcome to public mobile

Re: Called failed

darlicious — Wed, 24 Mar 2021 22:29:02 GMT

@Alaajaleh

So you may or may not be able to send/recieve texts but you are connected to public mobile by being connected to 611 so that at least is good news. This is pointing more and more towards sim reprovisioning or possibly the need for a new sim card.