topic Re: Referral Code Entered, Billed Full Amount in Get Support

Referral Code Entered, Billed Full Amount

unpaidShill — Thu, 06 Jan 2022 06:32:29 GMT

Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount.

What can I do to get the credit I was promised and how do I contact a moderator?

Re: Referral Code Entered, Billed Full Amount

hairbag1 — Fri, 11 Dec 2020 04:09:16 GMT

@unpaidShill...

your new account will see the credit within 72 hours....usually just overnight or even sooner.

Re: Referral Code Entered, Billed Full Amount

JK8 — Fri, 11 Dec 2020 04:10:50 GMT

@unpaidShill wrote:
Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount.

What can I do to get the credit I was promised and how do I contact a moderator?

It will show up as a $10 credit in Available Funds in self service within 72 hours as indicated by @hairbag1

Re: Referral Code Entered, Billed Full Amount

AE_Collector — Fri, 11 Dec 2020 04:14:42 GMT

@unpaidShill

You need do ABSOLUTELY NOTHING but sit and watch for your $10 credit to arrive in your account very soon! Also if you signed up for Autopay to your credit card you will get an extra $2 credit to reimburse you for having paid the full amount initially.

AE_Collector

Re: Referral Code Entered, Billed Full Amount

ShawnC13 — Fri, 11 Dec 2020 04:15:33 GMT

@unpaidShill wrote:
Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount.

What can I do to get the credit I was promised and how do I contact a moderator?

Your friend who referred you should have told you that it shows up in your account within 72 hours. It is usually there the next day as a credit to be used on your next renewal

Re: Referral Code Entered, Billed Full Amount

esjliv — Fri, 11 Dec 2020 11:21:02 GMT

Hello @unpaidShill ,

The FULL amount of the plan plus taxes gets charged fully on the 1st payment with Public Mobile.

The 2nd renewal 30-day cycle will be credited the $10.

Also $4 if you signed up with autopay ($2 for 1st payment + $2 for 2nd 30 day renewal).

Welcome!

No need to contact a moderator unless you do not see the $10 in your available funds after 72 hours.

But for your reference...because you asked how..

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)