topic Re: cannot make acall in Get Support

cannot make acall

Robert46 — Thu, 06 Jan 2022 06:32:07 GMT

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

Re: cannot make acall

Triguy — Mon, 22 Mar 2021 19:43:36 GMT

Try dialing 1 then area code + phone number. Do you have limited or unlimited minutes ? If you have limited minutes then check your account and if no minutes appear then they have been used up. You can purchase an add-on for $5 for 500 minutes.

Re: cannot make acall

esjliv — Mon, 22 Mar 2021 19:43:59 GMT

@Robert46 wrote:
everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

@Robert46 ,

Does the call complete when you add a 1 in front?

Try

rebooting your device
toggling into airplane mode for a few minutes, then back to regular mode.

If still issues, ask the Moderators to check on your account, by clicking the bubble at the bottom, right of your Community screen.

Re: cannot make acall

Dunkman — Mon, 22 Mar 2021 19:45:25 GMT

@Robert46

Are you on the $15 plan? with 100 outgoing minutes? If so, you likely ran out of minutes. Check your self service account to see whether you see the 100 minute tracker. If no tracker, that means you ran out of minutes.

Are you able to receive calls? Texts working fine?

Re: cannot make acall

Robert46 — Fri, 26 Mar 2021 14:47:27 GMT

yes I received a call only, I cannot make a call

Re: cannot make acall

Robert46 — Fri, 26 Mar 2021 14:48:52 GMT

yes I received a call but I cannot make a call