topic Re: Started a new plan and only half is working in Get Support

Started a new plan and only half is working

babineauje — Thu, 06 Jan 2022 06:32:05 GMT

started the new 15$ plan and I do not receive text (in or out) but my data and calling outbound works. Anyone trying to call me it says "The customer you are calling is not available at the moment" Took SIM card out and rebooted phone. this was a Phone # transfer from Rogers.

any help would be greatly appreciated

thanks in advance

Re: Started a new plan and only half is working

TheGx — Mon, 22 Mar 2021 19:01:53 GMT

@babineauje :You should contact the Moderator Team by click white bubble in bottom right corner or click envelope button in top right corner.

Re: Started a new plan and only half is working

babineauje — Mon, 22 Mar 2021 19:04:04 GMT

thanks , new at this and was not sure where to begin since I could not see a 800 support to call.

Re: Started a new plan and only half is working

Triguy — Mon, 22 Mar 2021 19:07:21 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Started a new plan and only half is working

TheGx — Mon, 22 Mar 2021 19:14:12 GMT

@babineauje :No problem, that what this forum here for, welcome to Public!