topic Re: Forgot Password and Security Questions in Get Support

Forgot Password and Security Questions

laung5097 — Thu, 06 Jan 2022 06:32:02 GMT

It’s been years since I logged in and I’ve been paying using auto pay so I don’t know my self-serve login and password but I can’t reset it either since I don’t remember the answer to my security questions

Re: Forgot Password and Security Questions

JK8 — Mon, 22 Mar 2021 18:02:58 GMT

@laung5097

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot Password and Security Questions

Triguy — Mon, 22 Mar 2021 18:08:16 GMT

You can send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437