topic Re: Deativation in Get Support

Deativation

Kaylabing30 — Wed, 05 Jan 2022 15:12:11 GMT

How do I deactivate my account I have got a new phone 2 months ago in and changed my number to public mobile number and since then have not been able to login into my account, and have been billed 2 payments since!!!

Re: Deativation

softech — Wed, 05 Jan 2022 15:18:19 GMT

@Kaylabing30 You should open a ticket with PM Customer Support Agent and let them get you back on My Account first. Once you are there, you can decide if you still want to cancel the account.

To open ticket with PM :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Log in Information" , click "Contact Us", "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Just want to get more information with your situation and maybe you want to try PM for another month?

is your service current working? Incoming calls? Outgoing calls? Data? Other than you cannot login to My Account, is there any other issues?

Re: Deativation

HALIMACS — Wed, 05 Jan 2022 15:29:05 GMT

Have you tried creating a self-serve account to log in @Kaylabing30

In order to create one, click here:

Create a Self-Serve account (publicmobile.ca)

Re: Deativation

Anonymous — Wed, 05 Jan 2022 19:20:15 GMT

@Kaylabing30

go sign in to Self-Serve, to review your account,

if you can't sign in try to close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Deativation

esjliv — Wed, 05 Jan 2022 23:10:57 GMT

@Kaylabing30 wrote:
How do I deactivate my account I have got a new phone 2 months ago in and changed my number to public mobile number and since then have not been able to login into my account, and have been billed 2 payments since!!!

@Kaylabing30 - Is this the first inquiry you made after activating 2 months ago?

If you cannot get into your Self Serve account to remove the payment card, call 611 to remove Autopay.

When account is in 90 days non payment status the account will close automatically and you will lose that number.

OR, if your port out your number, it will also close the Public Mobile account as well.

I wonder what the issue has been all this time?

Would you mind sharing the details (nothing personal here though) perhaps with some trouble shooting we can help get your services running.

You can Private Message the Customer Support here, if still having issues logging into your account: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437