topic Re: Lost access to PM Account; Please Help! in Get Support

Lost access to PM Account; Please Help!

bissonnettes — Wed, 05 Jan 2022 22:57:27 GMT

Lost access to my Public Mobile account and forgot which e-Mail I used for it.

How do I change the e-Mail/password associated with my account so I can add data to it?

Thanks,

Stephanie

Re: Lost access to PM Account; Please Help!

hTideGnow — Wed, 05 Jan 2022 23:02:51 GMT

HI @bissonnettes you can in fact try all your email address in Forgot Password link and see which one works. But you still need to answer the security question after

To have PM to sort it out for you, open a ticket using chatbot: : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Lost access to PM Account; Please Help!

Anonymous — Wed, 05 Jan 2022 23:07:27 GMT

@bissonnettes

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Lost access to PM Account; Please Help!

Meow — Wed, 05 Jan 2022 23:10:51 GMT

If you forgot your email the only option to get into your account is to contact CSA to help you out. Be ready to answer a lot of questions regarding your account to confirm that you are you.

If opening ticket does not work (as it does NOT work for me right now) try sending private message to CSA clicking here.

Link works and agent got back to me in a less than an hour; just be patient and watch for private mail notification (top right corner of the page)

Re: Lost access to PM Account; Please Help!

walker1 — Wed, 05 Jan 2022 23:15:00 GMT

@bissonnettes

You'll have to send a private message to CS_Agent and have them set up a new email address and password for your account or get you access to your account using the email address and password that you used before.