topic Re: Delayed Messages in Get Support

Delayed Messages

ALLANMENDOZA — Wed, 05 Jan 2022 22:41:46 GMT

I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday.

Re: Delayed Messages

RossN — Wed, 09 Dec 2020 15:59:21 GMT

@ALLANMENDOZA wrote:
I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday.

@ALLANMENDOZA hi what type of phone do you have?

Re: Delayed Messages

Gunner123 — Wed, 09 Dec 2020 16:01:57 GMT

@ALLANMENDOZA wrote:
I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday.

@ALLANMENDOZA hello you could try a network reset

Re: Delayed Messages

ALLANMENDOZA — Wed, 09 Dec 2020 16:02:01 GMT

I have an iPhone 8

Re: Delayed Messages

Kvee88 — Wed, 09 Dec 2020 16:30:11 GMT

@ALLANMENDOZA I have never personally had this issue with PM but have had it with Telus, usually would occur when I was out of a service zone or my phone died (which basically never happens im pretty diligent with charging lol). Our camping spot in the summer has no service through any provider though and I would receive texts from the days I was camping for 3-4 days after coming back into a service area. Is it happening with multiple texts from different numbers or just a problem with specific 1 or 2 people you are receiving texts from, not everybody?

Re: Delayed Messages

benfatto — Wed, 09 Dec 2020 16:51:17 GMT

@ALLANMENDOZA Some ideas on SMS delays:

https://help.nexmo.com/hc/en-us/articles/204014893-What-Causes-a-Delay-in-Delivering-SMS-Messages-

Re: Delayed Messages

Korth — Wed, 09 Dec 2020 17:25:02 GMT

@ALLANMENDOZA wrote:
I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday.

iMessage extends standard SMS/MMS functionality, but it requires cellular data (and won't work across wifi data).

Your iPhone might be using iMessage instead of SMS/MMS, it might be using wifi data instead of cellular data whenever wifi is available. You can change one or both of these things in settings.

https://www.xfinity.com/hub/mobile/difference-between-imessages-and-sms-messages

Re: Delayed Messages

ALLANMENDOZA — Wed, 09 Dec 2020 18:42:53 GMT

I tried it now, let’s see if that works. I’ll keep you updated

Re: Delayed Messages

ALLANMENDOZA — Wed, 09 Dec 2020 18:46:41 GMT

It just happens randomly, now w/ 3 people. I live in the city, and these guys don’t live more then 5KMs away from me. I don’t think it happens often but with in the last 2 months it happened once for each person. Not sure about specifics yet as I don’t text an abundance of people.

Re: Delayed Messages

Korth — Wed, 09 Dec 2020 18:59:27 GMT

@ALLANMENDOZA

I should have mentioned that your iPhone needs to be configured to use Public Mobile's APN settings to access cellular data (for standard MMS and for iMessage), if it isn't already.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

And, as usual, you may need to restart before changes work properly. Probably not strictly necessary but it never hurts.