topic Re: My voicemail is not working and people get a Line Busy message when they try to call me in Get Support

My voicemail is not working and people get a Line Busy message when they try to call me

Clara2 — Wed, 05 Jan 2022 22:41:19 GMT

I have access to my voicemail and it had been working for a while but it seems to have stopped without cause. I have played around with the setting trying to reactivate it and it does seem to have a greeting and looks like it is active on the back end but it doesn't seem to actually be connected to my number.

Calling my number and letting it ring results in a "line busy" signal instead of my voicemail.

I've tried submitting a ticket but I am unable to as it gives me a 404 error code.

Re: My voicemail is not working and people get a Line Busy message when they try to call me

kselmak — Tue, 08 Dec 2020 23:45:36 GMT

Try contacting them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In a meeting check your forwarding settings on calling setup.

Best if you whipped it all out and let the system repopulate it. If it's still not working try adding manually any other voicemail number

Here is a nice list to choose from

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/td-p/498446#:~:text=To%20check%20your%20voicemail%20deposit,or%20one%20not%20listed%20here.

Re: My voicemail is not working and people get a Line Busy message when they try to call me

RossN — Tue, 08 Dec 2020 23:44:07 GMT

@Clara2 wrote:
I have access to my voicemail and it had been working for a while but it seems to have stopped without cause. I have played around with the setting trying to reactivate it and it does seem to have a greeting and looks like it is active on the back end but it doesn't seem to actually be connected to my number.

Calling my number and letting it ring results in a "line busy" signal instead of my voicemail.

I've tried submitting a ticket but I am unable to as it gives me a 404 error code.

@Clara2 Check if you have do not disturb or call forward is on

Re: My voicemail is not working and people get a Line Busy message when they try to call me

Nezgar — Wed, 09 Dec 2020 00:57:15 GMT

@Clara2

Dial the following two codes to clear / reset any conditional call forwards that might have been inadvertently changed:

##21#

##004#

Then test calling your number again to see if voicemail picks up if you don't answer.