topic Re: Billing in Get Support

Billing

zebanazari — Wed, 05 Jan 2022 22:41:18 GMT

Re: Billing

RosieR — Tue, 08 Dec 2020 21:48:29 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

Hi @zebanazari if you got overcharged, contact the moderators to help you fix it.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page or click this link https://widget.telus.tiia.ai/publicmobile/publicmobile.html , type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!

Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Re: Billing

computergeek541 — Tue, 08 Dec 2020 21:49:15 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

This looks to mean that you lost $4 in rewards or that your account balance had an extra $4 in at at the time of the previous renewal.

Re: Billing

kb_mv — Tue, 08 Dec 2020 21:49:24 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

@zebanazari That is odd. It's 15% tax on a $32 bill. What plan are you on?

Re: Billing

JK8 — Tue, 08 Dec 2020 21:50:16 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

Did you look at your payment transaction history in self service to see what is going on?

Re: Billing

ShawnC13 — Tue, 08 Dec 2020 21:51:59 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

Can you post a screenshot of your payment page (with personal info removed) This is an odd amount and doesn't match up to any plans?

Re: Billing

Anonymous — Tue, 08 Dec 2020 21:53:42 GMT

@zebanazari wrote:
Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

Are you paying for another account? Do you have a Quebec number? Do you have any rewards?

Re: Billing

zebanazari — Tue, 08 Dec 2020 21:57:20 GMT

Thanks,

I will open a ticket.

Re: Billing

RosieR — Tue, 08 Dec 2020 22:01:36 GMT

@zebanazari wrote:
Thanks,
I will open a ticket.

@zebanazari ok that's good. Please keep an eye on the envelope icon on the top right of the screen for a number to pop up. That should be the moderator's reply. Please come back and let us what happened.

Happy Holidays! 🎄🎄🎄