topic Re: Connection in Get Support

Connection

Sunils — Wed, 05 Jan 2022 22:41:01 GMT

My regular data exists red,but I have additional data available. Can not get web access.

Re: Connection

Jb456 — Tue, 08 Dec 2020 12:51:23 GMT

When you log into your account and look at the section called My Data & Add-ons. Does data show there? If nothing shows it means all data has been used.

If data shows there have you tried rebooting phone? Putting on airplane mode for a few minutes? Make and model of phone?

Re: Connection

computergeek541 — Tue, 08 Dec 2020 14:55:22 GMT

@Sunils wrote:
Hi
My regular data exists red,but I have additional data available. Can not get web access.

Are you a new customer or got a new phone? If so, this could be an APN setting issue. Please compared yout settings to ones on the following website: https://apn-canada.gishan.net/en/apn/public-mobile

Re: Connection

Triguy — Tue, 08 Dec 2020 12:58:57 GMT

Make sure you have the correct APN settings.

Tap - settings - network and internet - mobile network - advanced ( scroll down to ) - access point names
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: Connection

HALIMACS — Tue, 08 Dec 2020 14:24:47 GMT

Hi @Sunils

I presume your accessing this site on a Wi-Fi network or another device.

Also check to see if airplane mode was accidentally switched on.