topic Re: insert sim / emergency in Get Support

insert sim / emergency

RebeccaCam — Wed, 05 Jan 2022 22:40:26 GMT

New user. Activated sim. Shows sim 1 and sim 2 on screen One say Emergency and the other says insert sim. I've tried both slots. Do i need two sim cards?

Re: insert sim / emergency

computergeek541 — Mon, 07 Dec 2020 14:52:47 GMT

@RebeccaCam wrote:
New user. Activated sim. Shows sim 1 and sim 2 on screen One say Emergency and the other says insert sim. I've tried both slots. Do i need two sim cards?

A message such as "Emergency Calls Only" usually means that the phone is connected to a cellualr network isn't allow any actvitity other than 9-11 calls. This can be becuase the phone is connecting to another provider's network or if the service wasn't activated properly. I would suggest to check to make sure that the network type isn't set to 2g-only.

As for dual-SIM card phones, there is no need to use both SIM card slots. Tehre's also the possibility of a a network compatibility issue. Which phone model do you have?

Re: insert sim / emergency

Triguy — Mon, 07 Dec 2020 15:03:53 GMT

All cellphones can call 911 without a sim. Sounds like your activation was not completed.

You can have dual sims and use either slot or both.

Log into your self serve account to check the status and also check if your credit card was charged. Try shutting down your phone and rebooting it. Also try removing your sim and reinstalling it. If you have another phone the try swapping it to see if it works.

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 15:04:22 GMT

It's an old M-Horse B2000 I got off someone. It was in box never used and said public mobile on it. So here i am 🙂 It doesn't say 'emergency calls only" I have an option that says dual sim settings and can turn one of them off..maybe i should do that? And I go to Network Settings and automatic won't register me and manual shows Rogers. Not sure if that means it's a Rogers phone. Not supposed to be

Re: insert sim / emergency

computergeek541 — Mon, 07 Dec 2020 15:08:12 GMT

@RebeccaCam wrote:
It's an old M-Horse B2000 I got off someone. It was in box never used and said public mobile on it. So here i am 🙂 It doesn't say 'emergency calls only" I have an option that says dual sim settings and can turn one of them off..maybe i should do that? And I go to Network Settings and automatic won't register me and manual shows Rogers. Not sure if that means it's a Rogers phone. Not supposed to be

Sorry, but this phone is incompatible. It is a 2g-GSM-only phone. You can only find the Rogers network because in Canada, that's the only network in your location that this device will work on.

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 19:40:35 GMT

Ok so I called Rogers and they said I need to unlock it with Public Mobile. So can someone please help me figure out how to unlock it? I can't find the box with the user guide in it

Re: insert sim / emergency

computergeek541 — Mon, 07 Dec 2020 19:44:00 GMT

@RebeccaCam wrote:
Ok so I called Rogers and they said I need to unlock it with Public Mobile. So can someone please help me figure out how to unlock it? I can't find the box with the user guide in it

That phone isn't locked to Rogers. It was sold as unlocked. Please see my previous message. It's not compatible with Public Mobile. It's unable to connect to the type of network that Public Mobile uses.

Re: insert sim / emergency

JK8 — Mon, 07 Dec 2020 19:44:38 GMT

@RebeccaCam wrote:
Ok so I called Rogers and they said I need to unlock it with Public Mobile. So can someone please help me figure out how to unlock it? I can't find the box with the user guide in it

See post above. From @computergeek541 . That phone is not compatible with Public Mobile.

Re: insert sim / emergency

BeachNBeer — Mon, 07 Dec 2020 19:50:35 GMT

@RebeccaCam You cannot use this phone on the Public Mobile Network. Sorry!

Public Mobile utilizes the following frequency bands: 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS) HSPA: 850 MHz and 1900 MHz (UMTS)

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 19:51:48 GMT

so it's not compatible even though it's pubilc mobile on the box....that's just great

Re: insert sim / emergency

JK8 — Mon, 07 Dec 2020 19:56:03 GMT

@RebeccaCam wrote:
so it's not compatible even though it's pubilc mobile on the box....that's just great

Public Mobile does sell refurbished phones with a 1 year warranty.

https://www.publicmobile.ca/en/bc/phone-section#phone-start

Re: insert sim / emergency

computergeek541 — Mon, 07 Dec 2020 19:57:12 GMT

@RebeccaCam wrote:
so it's not compatible even though it's pubilc mobile on the box....that's just great

Anything that says Public Mobile on it was likely a sticker placed on it by the supplier or seller. This phone is not compatible. I would take this up with whoever sold you the phone because if if you purchased it based on such information on the box, the seller is responsible for that. Where did you get this phone from?

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 20:02:25 GMT

a neighbour...she bought it for her husband and he died before he could use it. So it was still all in the box. She got it a year ago

Re: insert sim / emergency

BeachNBeer — Mon, 07 Dec 2020 20:15:48 GMT

~~@RebeccaCam It may have worked on Public Mobile years ago when Public Mobile supported 2g. Only Rogers currently supports 2g until they shut it down before the new year.~~

Re: insert sim / emergency

Anonymous — Mon, 07 Dec 2020 20:09:45 GMT

You could use it on Rogers or Fido until the end of next year. Your activated SIM and account here could be used in a different phone for the pre-paid term and then remove your payment card and let it expire if you don't want to use this service in any device.

We would all be curious of the labeling on the box you have. Could you post a pic of it?

Edit: @BeachNBeer : PM was never 2G GSM. It was CDMA before Telus bought it and shut that network down.

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 20:09:05 GMT

wish i could find the box...working on it

Re: insert sim / emergency

Anonymous — Mon, 07 Dec 2020 20:11:58 GMT

@RebeccaCam wrote:
wish i could find the box...working on it

It's just a curiosity for the regulars here. Don't sweat it.

Re: insert sim / emergency

RebeccaCam — Mon, 07 Dec 2020 20:17:58 GMT

Re: insert sim / emergency

computergeek541 — Mon, 07 Dec 2020 20:19:34 GMT

@RebeccaCam I believe a large part of the problem is with a very popular compatibiilty checking website frequencycheck.com. That website incorrectly states that Public Mobile has a 2g GSM network. They have been notified numerous times that the informaiton is incorrect but they refuse to do anything about it. Unfortunately, many people copy and paste that informaiton.

Re: insert sim / emergency

Anonymous — Mon, 07 Dec 2020 20:28:13 GMT

@RebeccaCam : amazon image: yes I'm sure we all saw that too. No mention of Public Mobile there and they show just GSM...not 3G/WCDMA/UMTS. Some questions/answers also say that it doesn't work.

I should add Chatr. One reference suggests it would work on GSM.