topic Re: Data not working, but Data Add-on shows data available in Get Support

Data not working, but Data Add-on shows data available

TeamMinority — Tue, 04 Jan 2022 18:41:45 GMT

Hi all!

I'm hoping someone can help me with this. I am coming near the end of my usage cycle and I have roughly 370 MB of data left on my plan according to my SelfServe account, however my data has stopped working. I searched through the forums and made sure the data add-on is still showing up (which should mean I still have data available). I tried to find other users with similar problems but wasn't able to, so I think this might be unique?

Any help would be greatly appreciated!

TIA

Re: Data not working, but Data Add-on shows data available

CaNuCk07 — Fri, 21 Apr 2017 20:30:12 GMT

@TeamMinority I'm not sure how quikcly self serve updates, but 370mb isn't that much, possibly it got used up? and just hasn't updated online yet?

Re: Data not working, but Data Add-on shows data available

ShawnC13 — Fri, 21 Apr 2017 20:38:24 GMT

@TeamMinority, I don't think the selfserve updates in realtime so you may have used that 370mb

@TeamMinority wrote:
Hi all!

I'm hoping someone can help me with this. I am coming near the end of my usage cycle and I have roughly 370 MB of data left on my plan according to my SelfServe account, however my data has stopped working. I searched through the forums and made sure the data add-on is still showing up (which should mean I still have data available). I tried to find other users with similar problems but wasn't able to, so I think this might be unique?

Any help would be greatly appreciated!

TIA

Re: Data not working, but Data Add-on shows data available

Samianauman — Fri, 21 Apr 2017 21:25:42 GMT

What plan are you on 12gb?

Re: Data not working, but Data Add-on shows data available

computergeek541 — Sat, 22 Apr 2017 06:42:28 GMT

If you have another one available, try your sim card in another phone that is known to be working on Public. Perhaps you can borrow one from a friend for a few minutes?

I know this is stating the obvious, but double check to make sure no changes have been made to the access point settings. Also, it's really easy to accidently tap on the slider that disables data, so although I'm sure you already know to look there, take a look just to make sure.

There have been some rare cases where the access points settings got messed up after installing a maufactuer's software update. I believe that may have been with some OnePlus models.

Re: Data not working, but Data Add-on shows data available

TeamMinority — Sat, 22 Apr 2017 06:50:17 GMT

Do you know how long it usually takes to update? I received the "95% of data used" text yesterday and then drastically cut down my usage. So I'm surprised I ran out already.

Re: Data not working, but Data Add-on shows data available

computergeek541 — Sat, 22 Apr 2017 06:53:58 GMT

370MB is really nothing though. I know that loading something simple as a grocery store flyer often uses in excess of 50MB. One run at the speedtest.net app often crosses 100MB.

Re: Data not working, but Data Add-on shows data available

Samianauman — Sat, 22 Apr 2017 07:00:12 GMT

@TeamMinority
I would suggust download my data management app to keep track your data and turn off background data usage lots of app use background data by turning off you will safe lots of data

Re: Data not working, but Data Add-on shows data available

beachhead — Sat, 22 Apr 2017 22:44:42 GMT

did you ever resolve this? I am having issues with my data add-on as well.

Re: Data not working, but Data Add-on shows data available

TeamMinority — Mon, 24 Apr 2017 17:35:41 GMT

Thanks to everyone who replied. I double checked my APN settings and made sure my data was turned on. I ended up having to create a ticket with Public Mobile and they were able to resolve this for me on their end. I'm not sure what they did, but I didn't do anything on my end to fix the issue.

Sorry I can't be of help to you beachhead. They did recommend taking out your sim card and putting it back in or restarting your phone. If those don't work I'd create a ticket with Public Mobile (https://publicmobile.ca/en/on/get-help/contact-us).

Re: Data not working, but Data Add-on shows data available

Samianauman — Mon, 24 Apr 2017 17:38:39 GMT

Glad to hear issue been resolved