topic Friend Missing the Refer a Friend Reward in Get Support

Friend Missing the Refer a Friend Reward

horses_rule — Wed, 05 Jan 2022 22:39:20 GMT

Hi, I purchased a Public Mobile SIM and did the prepaid thing back in October this year. I went to a kiosk and the employee did the registration etc for me. I gave the employee a referral code from my friend and since October my friend has not received their reward - and if I'm supposed to get a reward for it I have also not received a reward...

Re: Friend Missing the Refer a Friend Reward

kselmak — Sat, 05 Dec 2020 15:36:01 GMT

Contact moderators with your friends referral code https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Friend Missing the Refer a Friend Reward

HALIMACS — Sat, 05 Dec 2020 15:38:59 GMT

Hi @horses_rule

Is the reward not showing on either of your self-serve accounts? You'd see a $10 credit and your friend would see a $1 refer-a-friend credit.

If not, contact moderator to advise.

To contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Friend Missing the Refer a Friend Reward

brittneysarah — Sat, 05 Dec 2020 17:39:55 GMT

I did a friend referral last month and it took a while to show up on my account. I would try getting ahold of customer service and see if they can apply the discount since it's been so long.

Re: Friend Missing the Refer a Friend Reward

gpixel — Sat, 05 Dec 2020 17:48:34 GMT

@horses_rule

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "missing rewards"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Friend Missing the Refer a Friend Reward

dhavalkhoyani12 — Sat, 05 Dec 2020 20:08:12 GMT

I think so you might be miss some of letter of your referral code and you can also talk with customer service they might be solve your problem.