topic Re: Season for Giving in Get Support

Season for Giving

Finn_Mac — Wed, 05 Jan 2022 22:39:18 GMT

I'm wondering if there's an option for sending someone my credits? I accidentally added extra to my account and would rather help someone than have it collecting dust.

Thanks

Re: Season for Giving

BeachNBeer — Sat, 05 Dec 2020 09:02:04 GMT

Very generous of you but something Public Mobile does not offer. Money in available balance will be used for next payment. They won't collect dust.

Re: Season for Giving

cellphoneuser1 — Sat, 05 Dec 2020 09:18:36 GMT

@Finn_Mac There's no fund transfer option. I've heard that moderarors sometimes do it for people cancelling but varies with the moderaror.

Re: Season for Giving

esjliv — Sat, 05 Dec 2020 12:36:23 GMT

Hi @Finn_Mac ,

If you accidentally added something, maybe try to explain what happened to the moderators and see if they can do anything.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: Season for Giving

HALIMACS — Sat, 05 Dec 2020 14:24:16 GMT

Hi @Finn_Mac

I feel you've got the right approach to position this as a need-based request for someone else.

Coupled with it being the 'season of giving', it's difficult to see how any moderator might not work with you toward completing this request.

Let us know how it works out!!!

Re: Season for Giving

Anonymous — Sat, 05 Dec 2020 15:34:05 GMT

Yeah I think BeachNBeer pretty much nails it.

But why did you add more money than you would otherwise have done? Are we talking a lot?

Are you on autopay? Why not? You could set up a prepaid gift card with zero balance and still get the $2 reward and then keep paying the way you prefer.

Re: Season for Giving

brittneysarah — Sat, 05 Dec 2020 17:42:52 GMT

What an absolutely generous thing you were trying to do in these hard times.