topic Re: text messages in Get Support

text messages

Shadowray37 — Wed, 05 Jan 2022 22:39:14 GMT

I've been having problems with my texting I haven't been able to send out a text since I got this plan I have only been able to call out and use the data and receive calls I've been trying to send out a text and it keeps failing so what can I do can someone please help me

Re: text messages

computergeek541 — Sat, 05 Dec 2020 01:32:15 GMT

I would check that your SMSC is set to +16475800172. Without that setting, you woildn't be able to send outgoing SMS.

Re: text messages

Luddite — Sat, 05 Dec 2020 01:33:11 GMT

@Shadowray37 What is make/model of your phone?

When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.

Go to Settings
Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo
When you exit the menu the phone should lose the network.
Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: text messages

mpcdesign — Sat, 05 Dec 2020 01:55:40 GMT

@Shadowray37 , I was curious about this one post. I check my phone text settings, and I noticed I never knew there were so many text options that one could accidental disable to receive phones, dark modes to notifications, blocking calls and more. Double check everything.

Re: text messages

esjliv — Sat, 05 Dec 2020 03:49:50 GMT

@Shadowray37 ,

Things to try:

Enable SMS
Enable MMS
remove and reinsert your SIM
Clear you cache
go into airplane mode for a couple minutes then back to regular, reboot
remove and reinsert your SIM
you an iphone user, turn off imessage then try
ensure you have the latest updates on your phone