topic activation in Get Support

activation

nettajg — Wed, 05 Jan 2022 22:38:54 GMT

I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

Re: activation

computergeek541 — Fri, 19 Mar 2021 14:43:38 GMT

@nettajg wrote:
I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

Which city is the phone number from? Not all numbers can be ported in. Also, if it's a Koodo prepaid number, you need to activate with a new number first and then ask the moderators afterwards to perform the number port.

Re: activation

Anonymous — Fri, 19 Mar 2021 14:44:27 GMT

@nettajg : Can you try with just the numbers? No other characters? This is during activation right? You could also take a new number and then transfer later.

Re: activation

HALIMACS — Fri, 19 Mar 2021 14:58:31 GMT

@nettajg wrote:
I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

I'll ask the obvious question.

Are you entering a Canadian number, @nettajg ? I've read other posts with similar problem but believe it is rare.

Unless you're porting from Koodo pre-paid (thus, see above post), I might try the live activation assistance here, https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: activation

nettajg — Fri, 19 Mar 2021 16:25:32 GMT

i have a valid Canadian number, NL, in fact. I don't want to change my number even for a couple hours

Re: activation

nettajg — Fri, 19 Mar 2021 16:26:06 GMT

currently with Bell

Re: activation

nettajg — Fri, 19 Mar 2021 16:28:44 GMT

My number is a NL number

Re: activation

computergeek541 — Fri, 19 Mar 2021 16:31:02 GMT

@nettajg wrote:
My number is a NL number

Which city in Newfoundland? It's possible that there are no phone numbers available for your city. If Public Mobile doesn't offer phone numbers for this same city, your phone number cannot be ported to them.

Re: activation

nettajg — Fri, 19 Mar 2021 16:59:41 GMT

Others in my community have service with public mobile.

Re: activation

kselmak — Fri, 19 Mar 2021 17:29:06 GMT

@nettajg

This is really strange.

Do you have one of those new areas codes?

The only thing I can suggest is to send private message to Moderator_Team

They may be able to figure out what is happening

Re: activation

HALIMACS — Fri, 19 Mar 2021 17:39:52 GMT

@nettajg

With the same area code and prefix as yours?

Try either contacting the moderator as just suggested or the "live activation assistance" folks might be able to clarify:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: activation

BKNS27 — Fri, 19 Mar 2021 17:42:02 GMT

@nettajg

That is strange since you are porting over from Bell with area code 709 & 879.
Please contact the moderator for assistance as noted by @kselmak and @HALIMACS.

Re: activation

darlicious — Mon, 22 Mar 2021 03:29:32 GMT

@nettajg

Although I am sure you have already had your issue resolved just an FYI....taking a temporary number does not mean you would lose the use of your phone number. It merely allows your pm service to be set up with a separate phone number. Your phone number with bell will remain with active service until ported in successfully to pm at which time your bell service will cancel and your active pm service would now assume your ported number from bell.

Re: activation

computergeek541 — Mon, 22 Mar 2021 14:04:35 GMT

@darlicious wrote:
@nettajg
Although I am sure you have already had your issue resolved just an FYI....taking a temporary number does not mean you would lose the use of your phone number. It merely allows your pm service to be set up with a separate phone number. Your phone number with bell will remain with active service until ported in successfully to pm at which time your bell service will cancel and your active pm service would now assume your ported number from bell.

I believe that at this point, it would not be wise for the OP to continue with the activation. Until it's known which city that the OP is tyring to port a number from, this could quite possiblity lead to a sitution in which the person has to take a phone number from a didfferent city and is unable to port the phone number in. Not all phone numbers can be ported in. if the phone number is from a city that Telus Mobility/Public Mobile does not offer numbers for, a number from that same city cannot be ported in.

@nettajg

You stated that others in your community have Public Mobile service. Which city is that and are they actually using phone numbers assigned for that city or numbers from a different city?

Re: activation

darlicious — Mon, 22 Mar 2021 11:46:07 GMT

@computergeek541

Telus has 5% of the exchanges in Newfoundland in most centres in and around the province with the area code (709) so porting the number in shouldn't be a problem? Bell/Aliant being the largest provider would have no reason to refuse the port if the account is in good standing?

Re: activation

computergeek541 — Mon, 22 Mar 2021 18:32:11 GMT

@darlicious wrote:
@computergeek541
Telus has 5% of the exchanges in Newfoundland in most centres in and around the province with the area code (709) so porting the number in shouldn't be a problem? Bell/Aliant being the largest provider would have no reason to refuse the port if the account is in good standing?

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.

Re: activation

darlicious — Mon, 22 Mar 2021 13:29:59 GMT

@computergeek541

Well "cities" would be a stretch....but if communities are are limited to one exchange then yes I see your point.

Re: activation

HALIMACS — Mon, 22 Mar 2021 14:05:57 GMT

@computergeek541 wrote:
@darlicious

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.

That seems kinda ridiculous, doesn't it @computergeek541 (not 'you' ridiculous, the message... 😉)

There has to be a way for Public Mobile to conclusively inform this user the eligibility of porting their number to their area of use.

Would the folks at live activation assistance or the porting number have that kind of access to that kind of information? If not, perhaps PM staff could inquire up the TELUS chain of command?

@nettajg , can you supply the Community name in NFLD, and the first 7 digits of others in your immediate vicinity using Public Mobile services (i.e. the ?'s in ???-????-1234). Please do not supply anyone's full number.

Re: activation

computergeek541 — Mon, 22 Mar 2021 18:32:40 GMT

@HALIMACS wrote:
@computergeek541 wrote:
@darlicious

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.
That seems kinda ridiculous, doesn't it @computergeek541 (not 'you' ridiculous, the message... 😉)

There has to be a way for Public Mobile to conclusively inform this user the eligibility of porting their number to their area of use.

Would the folks at live activation assistance or the porting number have that kind of access to that kind of information? If not, perhaps PM staff could inquire up the TELUS chain of command?

@nettajg , can you supply the Community name in NFLD, and the first 7 digits of others in your immediate vicinity using Public Mobile services (i.e. the ?'s in ???-????-1234). Please do not supply anyone's full number.

Of course activation chat or moderators could look up if the number is eligible, but not based on just customers saying that they're in Newfoundland. Porting eligibility can be looked up in a database but either the area code and next 3 digits or the rate centre name are needer. We can't really be sure that's the issue though quite yet, but the possibility remains that the number might not be eligible to port to Public.

Re: activation

nettajg — Mon, 22 Mar 2021 14:11:24 GMT

Apparently the others I was referring to in my community have a different area code. I guess I can’t join public mobile.