topic Re: Suspended service in Get Support

Suspended service

Hdlucas — Wed, 05 Jan 2022 22:38:48 GMT

Im on autopay but my phone service is not working today, help please

kselmak — Fri, 04 Dec 2020 19:10:15 GMT

Please login a press reactivate button

Make manual payment (choose other amount from drop down menu and enter manually )

Restart your phone

If you already have enough money on account then add one more dollar then restart

JK8 — Fri, 04 Dec 2020 19:09:57 GMT

@Hdlucas wrote:
Im on autopay but my phone service is not working today, help please

If you are up for renewal you may have experienced an auto pay failure. Ensure your credit card is not expired.

Try making a payment to available funds in self service. Is there a reactivate button?

If still can't get your services going contact a moderator. Choose chat bubble in lower right hand corner and follow the prompts.

JK8 — Fri, 04 Dec 2020 19:12:38 GMT

What is the first step for something like this:

Do they add money then hit reactivate?

Do they hit reactivate and then add money?

Is there always a reactivate button there for autopay failure?

Hdlucas — Fri, 04 Dec 2020 19:22:23 GMT

Im on autopay but my phone service is not working , help please

JK8 — Fri, 04 Dec 2020 19:33:42 GMT

@Hdlucas wrote:
Im on autopay but my phone service is not working , help please

Autopay failure.

Can you make a manual payment in self service and then hit a reactivate button if there is one.

Contact a PM moderator for assistance.

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Staliger — Fri, 04 Dec 2020 19:34:49 GMT

@Hdlucas Do you have any funds on your Account? Do you have Autopay? Perhaps, it failed, and yo need to do a manual payment.

kselmak — Fri, 04 Dec 2020 19:56:41 GMT

When expired amount gets suspended reactivate button does show up

When they hit reactivate they will be taken to payment page

So i always suggest to got that button first and make payment for the difference between due and balance then restart

If that doesn't work I always say hit it again and pay one more buck then restart