topic Re: Can't log into My Account - can't reset password in Get Support

Can't log into My Account - can't reset password

graham_m_dunn — Tue, 04 Jan 2022 18:41:39 GMT

I registered a new SIM and signed up for an account - it works, I have data on the account. However, I can't log into my account, and I can't create an account - says profile already created, but when I try to recover the password, it get an error that you can't verify that email.

Help?

Re: Can't log into My Account - can't reset password

Samianauman — Fri, 21 Apr 2017 16:29:25 GMT

Looks like system error send a private msg to mod dept

In your private message to any moderator whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't log into My Account - can't reset password

graham_m_dunn — Fri, 21 Apr 2017 17:27:04 GMT

Thanks,

DM sent to mods

Re: Can't log into My Account - can't reset password

Samianauman — Fri, 21 Apr 2017 20:01:52 GMT

We have a great mod team they will look after you hopefully soon you will be able to log back in

Does your issue have been looked after

Re: Can't log into My Account - can't reset password

Bmadriaga — Fri, 21 Apr 2017 20:54:47 GMT

Hello my accout has been disabled.. can someone enable it back for me please

Re: Can't log into My Account - can't reset password

MarieHelene_L — Fri, 21 Apr 2017 21:13:32 GMT

Hey @Bmadriaga,

Sorry to hear you've been locked out of your self-serve 😕

I've just sent you a private message! Please view your inbox 🙂

Thank you,

Marie

Re: Can't log into My Account - can't reset password

Bmadriaga — Fri, 21 Apr 2017 21:22:22 GMT

Sorry I didn't receive anything

Re: Can't log into My Account - can't reset password

Samianauman — Fri, 21 Apr 2017 21:28:51 GMT

Check your inbox if you go on main page of community on top right side you will see a bell and a envelope logo click on envelope that's where you get private msg

Re: Can't log into My Account - can't reset password

Naums00 — Thu, 17 Aug 2017 22:32:55 GMT

Account locked out - can't reset
Hello or any mod that sees this message.

I didn't change my password, but I am unable to get into my Self Serve account.
So I waited, thinking it might be the maintenance. It's over now but it still doesn't work.
I decided to try "I forgot my password" so it can send an email to me to reset it.

The system says I'm locked out and can't even reset my password.

Please help me reset my password.

Thank you!! Smiley Happy
Naums

Re: Can't log into My Account - can't reset password

PhoneUser5000 — Fri, 05 Jan 2018 00:32:23 GMT

Hi, I forgot my passwork to my account as well as the security question and have no way of logging into my account. How do I reset my password in this situation?

Re: Can't log into My Account - can't reset password

Luddite — Fri, 05 Jan 2018 01:42:25 GMT

@PhoneUser5000 Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, PIN, and an explanation. You may not have reply until tomorrow.

BTW: More assurance of help by creating your own topic on the forum or sending a private message directly to the moderators.

Re: Can't log into My Account - can't reset password

trumangraves — Tue, 01 Sep 2020 16:20:19 GMT

I have been trying to get into my account my account for about a month now and I have reset the pw 3 times and it will not let me in.

please email my mom with instruction so she can change the payment method please.

annfuller@gmail.com

Re: Can't log into My Account - can't reset password

Danchvn — Tue, 01 Sep 2020 16:58:54 GMT

@trumangraves I would suggest you click on the three dots on the upper right of your post to edit it and remove the email address. This is a public forum and you shouldn't display personal information to limit chance of spam mail.

A moderator should be able to help you if you raise a ticket through SIMon.

You can raise a ticket to the moderators:

By clicking on the question mark in the lower right or this link link and raise a ticket with SIMon, or
Through a private message to the moderators by clicking here.