topic Re: Number Transfer from Vonage in Get Support

Number Transfer from Vonage

cleflojul — Wed, 05 Jan 2022 22:38:29 GMT

I have transfered a number from Vonage.

My cell phone is now working. I can call and receive calls.

But my landline is still working as well. I can still make phone calls, but not able to receive calls. When I called Vonage, they said they didn't get any service interruption ticket.

How can I make sure that Public Mobile has completed the number transfer request?

Should I just call Vonage and terminate the service with them now?

TIA

Re: Number Transfer from Vonage

Triguy — Thu, 18 Mar 2021 17:10:09 GMT

It can take a few days for your port to be completed.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Number Transfer from Vonage

HALIMACS — Tue, 05 Oct 2021 12:24:12 GMT

@cleflojul

Call the porting helpline at 1-x for porting related problems.

It's not available for any other account related inquiries.

Re: Number Transfer from Vonage

computergeek541 — Thu, 18 Mar 2021 17:29:24 GMT

@cleflojul wrote:
Should I just call Vonage and terminate the service with them now?

Absolutely, do not do this. If you do, the number porting will fail.

Re: Number Transfer from Vonage

hTideGnow — Thu, 18 Mar 2021 18:06:16 GMT

No need to worry about cancelling Vonage. Once the port is completed, Vonage will close the account for you.

You will lost your phone number if you close the account yourself

Re: Number Transfer from Vonage

Camera4617 — Thu, 18 Mar 2021 18:12:40 GMT

I would still ensure that Vonage is cancelled after porting is done. Otherwise, you might need to pay service there too.

Re: Number Transfer from Vonage

HALIMACS — Thu, 18 Mar 2021 18:17:37 GMT

@Camera4617 wrote:
I would still ensure that Vonage is cancelled after porting is done. Otherwise, you might need to pay service there too.

Or at a minimum, @cleflojul , make sure any payment card which may be registered within their systems is completely removed if they're saved on their system.

Re: Number Transfer from Vonage

computergeek541 — Fri, 19 Mar 2021 07:13:59 GMT

@Camera4617 wrote:
I would still ensure that Vonage is cancelled after porting is done. Otherwise, you might need to pay service there too.

This is normally an extremely bad idea. Many customers do not understand when porting has been completed. Porting is not complete simply because outgoing calls works. Risking getting charged extra is less important (in my opinion) than possibly losing the phone number. The need to call the old provider because the old provider somehow forgets to cancel the servcie after port out has fully completed is extremely rare. Besides, if that actually happens, there will be a record of the phone number port out and the old carrier would haver no choice but to refund the charges.