topic Re: Using my phone in Turkey in Get Support

Using my phone in Turkey

noskova_n — Wed, 05 Jan 2022 22:38:26 GMT

Hi, with new rules in Turkey from 15 of March I would need my phone with canadian number working all the time in Turkey as I would receive some HES-code. They will check all my movements with this code - check in's to hotels, domestic flights and so on. What should I do/add with my recent plan to be able to have my phone working abroad in Turkey? Thank you, Natasha

Re: Using my phone in Turkey

Anonymous — Thu, 18 Mar 2021 16:31:22 GMT

@noskova_n : Public Mobile will do nothing for you. You would need local service or voip apps while on wifi or a whole other provider.

Re: Using my phone in Turkey

HALIMACS — Thu, 18 Mar 2021 16:36:31 GMT

@noskova_n

Regarding making calls from Canada to Turkey, the International Add On does not have Turkey on the list of included countries either.

International long distance Add-On included countries:

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.

Calls must originate from Canada.

Re: Using my phone in Turkey

noskova_n — Thu, 18 Mar 2021 16:33:45 GMT

In this case I have to change provider...? sure I may buy a phone card there, but I need to fill up form 72 hours before landing there with my recent number to where they will send that code

Re: Using my phone in Turkey

noskova_n — Thu, 18 Mar 2021 16:34:17 GMT

Yes, I have checked it... that is why decided to ask people...

Re: Using my phone in Turkey

HALIMACS — Thu, 18 Mar 2021 16:41:00 GMT

@noskova_n wrote:
Yes, I have checked it... that is why decided to ask people...

Good to ask. The only countries PM offers service is within Canada, and the ability to use services within the USA with the applicable Roaming add-on purchased beforehand.

I'm afraid the world wide web may be your best resource to seek out mobile services in Turkey, or perhaps someone local to the area you'll be going can recommend/assist with getting this arranged.

Good luck!

Re: Using my phone in Turkey

Anonymous — Thu, 18 Mar 2021 16:41:11 GMT

@noskova_n : You don't _have_ to do anything. The other provider suggestion was for roaming. Public Mobile doesn't roam other than the states. I suggest getting local service. Or failing that even then a voip app.

Re: Using my phone in Turkey

sheytoon — Thu, 18 Mar 2021 16:44:20 GMT

Unfortunately Public Mobile does not offer roaming outside of Canada and USA.

If you want to roam with your existing Canadian phone number, your only option is to port to a different provider that supports roaming in Turkey.

Re: Using my phone in Turkey

noskova_n — Thu, 18 Mar 2021 17:11:36 GMT

All thank you, figured out. That HES code is not tied with phone! I will get it on my phone and keep it in my mail. And will get local sim in Turkey.

Re: Using my phone in Turkey

kselmak — Thu, 18 Mar 2021 18:10:34 GMT

@noskova_n

Why don't you try TextNow

You can get alternative Canadian phone number receive/send free calls/texts anywhere with local data or WiFi. I'm sure you can get local service with data that will be much cheaper than roaming.

If you need your phone number you can port it to Fongo for one time fee 25. Calls to most Canadian numbers are free and you can receive texts.

Note that if you do port out of Publicmobile you will lose all rewards and balance

Re: Using my phone in Turkey

RosieR — Thu, 18 Mar 2021 18:22:56 GMT

@noskova_n wrote:
All thank you, figured out. That HES code is not tied with phone! I will get it on my phone and keep it in my mail. And will get local sim in Turkey.

Hi @noskova_n good to know that you had figured out how to solve your issue. Yay!

Have a great day

RosieR

Re: Using my phone in Turkey

Korth — Thu, 18 Mar 2021 19:15:10 GMT

https://raillynews.com/2020/05/How-to-get-the-hes-code-by-SMS-How-to-get-the-hes-code-How-to-get-the-account-code-how-many-days-is-valid/

The HES code seems to involve reporting and 2FA through SMS, not through voice.

Public Mobile's Talk and Text only work in Canada (except when you activate a US Roaming add-on).

But other text-over-data services might be compatible with these HES rules. Assuming data can be accessed across wifi/etc. Maybe even Whatsapp will work for this purpose, lol.

(Admittedly, it might be too much of a hassle. You apparently have to use the HES app to report your location and request an entry code each time you want to enter an HES-secured location, including most government offices and many business/commercial/retail locations.)

I would talk to other Canadian travellers, ask what approaches they've tried, what solutions they've found.

https://help.unhcr.org/turkey/coronavirus/hes-travel-code/

And - I might be mistaken - but none of the official references I could find online say anything about requirements for a foreign number. They only require a device and active service (in Turkey) to run the HES app.

I think the simplest solution might be to just signup with a (prepaid) local phone plan and get a (temporary) local phone number while in Turkey. You'd need some sort of long-distance plan or add-on to call people in Canada, they'd need the same to call you in Turkey, but communications across SMS/MMS and data are still possible. It's basically an unavoidable travelling expense.

Re: Using my phone in Turkey

darlicious — Mon, 22 Mar 2021 04:57:29 GMT

@noskova_n

I believe thru a discusson wth @Nezgar that you can call forward your pm number to your fongo number and then suspend your service via lost/stolen before you travel. Then once you arrive in Turkey you can purchase a local sim and have access to your fongo services while on wifi or with mobile data from your local sim. Be sure to check that your phone is compatible with the networks used in Turkey.

Re: Using my phone in Turkey

Nezgar — Mon, 22 Mar 2021 05:02:27 GMT

@darlicious wrote:
@noskova_n
I believe thru a discusson wth @Nezgar that you can call forward your pm number to your fongo number and then suspend your service via lost/stolen before you travel. Then once you arrive in Turkey you can purchase a local sim and have access to your fongo services while on wifi or with mobile data from your local sim. Be sure to check that your phone is compatible with the networks used in Turkey.

Forwarding your PM phone to a Fongo or Textnow number before travelling is a definite thing you can do. I don't remember @darlicious the results of all your tests with lost/stolen vs expired plan, and conditional vs unconditional forwarding. 🙂 Regardless, if you forward your PM phone and let the plan run out and it stops forwarding, it's easy to login from abroad to the self serve web page to re-activate the plan to get call forwarding going again if needed....

Re: Using my phone in Turkey

Anonymous — Mon, 22 Mar 2021 05:17:26 GMT

I recently let my "dormant" account suspend. I set the conditional forwards before expiry. The plan expired. Next day...does not work.

Re: Using my phone in Turkey

Nezgar — Mon, 22 Mar 2021 05:22:54 GMT

@Anonymous wrote:
I recently let my "dormant" account suspend. I set the conditional forwards before expiry. The plan expired. Next day...does not work.

Alright then, thanks.... That would imply that voicemail deposit if you hadn't done any customizing of the conditional forwards would have also ceased to work since that uses the same conditional forwarding...

So @noskova_n you need to keep your plan active to keep call forwarding working, but you may want to consider lowering your active plan to the cheapest $15 plan if it's going to be an extended period of time...

Re: Using my phone in Turkey

darlicious — Mon, 22 Mar 2021 05:33:20 GMT

@Anonymous

Did you self suspend your account via lost/stolen or let it suspend for non-payment? Does your voicemail work?

Re: Using my phone in Turkey

Anonymous — Mon, 22 Mar 2021 05:37:01 GMT

@darlicious : I was thinking of writing something to Nezgar to not be quite so hasty and to wait for your self-suspend report. I let mine suspend for lack of payment. Knowing this place, they could behave differently.

I call the number and get like a busy tone. I don't have a non-Telus phone line to call a voicemail access number.

Re: Using my phone in Turkey

Nezgar — Mon, 22 Mar 2021 05:41:10 GMT

@Anonymous wrote:
I don't have a non-Telus phone line to call a voicemail access number.

There's always the fongo/textnow apps.... or https://hangouts.google.com/ is still working for now -- you can call using a desktop browser using that URL in a pinch if you don't want to install the hangouts/hangouts dialer apps on your phone....

Re: Using my phone in Turkey

darlicious — Mon, 22 Mar 2021 05:42:09 GMT

@Anonymous

I can't test for another 5 days if I get my hands on the phone itself or the sim card ( long story) but I will test then if I can. For any of this to work the key is to suspend via lost/stolen before renewal. (Even at 8:58pm pst.) As that at the very least guarantees you voicemail service for the next 89 days.