topic Re: Top Contributors - July 2020 in Get Support

Re: Top Contributors - July 2020

shanan9966 — Wed, 05 Jan 2022 22:38:21 GMT

Hi,

I don't know how to post a question in the community. So I ask question here by replying you.

I have the problem in data activation after thansferring my cell phone service to Public Mobile. I tried to solve the data problem myself following the online instructions, however, the mobile data still can not be activated. My iphone 6 plus was purchased from USA. I am not sure if it is because of my old cell phone and old operating system? If the cell phone is still compatible with Public Mobile, could you please give me some clues to fix my data problem? Thank you.

Re: Top Contributors - July 2020

cellphoneuser1 — Thu, 18 Mar 2021 11:17:06 GMT

@shanan9966 Everythibg but data works? The phone being from U.S. shouldn't matter. Which model iPhone do you have?

Re: Top Contributors - July 2020

Triguy — Thu, 18 Mar 2021 11:40:07 GMT

@shanan9966 See this previous thread.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Data-not-working-on-iPhone-6/m-p/657808

Re: Top Contributors - July 2020

HALIMACS — Thu, 18 Mar 2021 12:41:10 GMT

@shanan9966

Try this:

toggle ON mobile data
toggle airplane mode off, then on
reboot phone (fully off, then fully on)
remove SIM card, reinsert SIM card
perform a network reset
make sure you have the latest software update of your device/operating system
make sure you HAVE available data in your plan (check Data & Add-on section of your self serve to ensure there's a line item showing data)

If after all that, you STILL don't have data, contact Moderators:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Top Contributors - July 2020

BKNS27 — Thu, 18 Mar 2021 14:39:21 GMT

@shanan9966 Did you try the standard steps when you ported like the old carrier?- - Leave the old SIM in phone and wait for confirmation that you are porting over to PM?

- Powering off the phone then removing the old SIM then installing the PM SIM then powering up the phone?

If this didn’t work then contact the moderator on SIMon chat.

Re: Top Contributors - July 2020

darlicious — Thu, 18 Mar 2021 15:11:08 GMT

@shanan9966

Do you have access to wifi? Herre's how to set up your data courtesy of @CalgaryBen :

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/td-p/323118/highlight/true

Re: Top Contributors - July 2020

shanan9966 — Thu, 18 Mar 2021 17:24:12 GMT

Hi, thanks for your reply. My phone is iphone 6 plus. The problem is the operating system only can be updated to IOS 12 version. And APN setting doesn't allow me to put more information there.

Re: Top Contributors - July 2020

darlicious — Thu, 18 Mar 2021 17:27:13 GMT

@shanan9966

Can you connect to iTunes? Apple will update your APN for you.

Re: Top Contributors - July 2020

TheGx — Thu, 18 Mar 2021 17:32:05 GMT

@shanan9966 :Try this link and see if it helps:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3#M40641

Re: Top Contributors - July 2020

darlicious — Thu, 18 Mar 2021 17:44:34 GMT

@TheGx

Keep in mind the iPhone instructions from that thread are 6 years old. The @CalgaryBen instructions are only two....

Re: Top Contributors - July 2020

darlicious — Thu, 18 Mar 2021 18:00:22 GMT

@Dunkman

Can you perform your magic? Please and thank you.

Re: Top Contributors - July 2020

benfatto — Thu, 18 Mar 2021 18:01:20 GMT

@shanan9966 Something to try:

go to Settings >> General >> About: if a carrier update is offered install it
go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565
(if you don't see the profile tab. It means you don't have any profiles installed)
Reset network settings: Go to Settings >> General >> Reset >> Reset network settings. The phone will switch off and restart automatically in a few minutes.

Re: Top Contributors - July 2020

benfatto — Thu, 18 Mar 2021 18:02:20 GMT

@shanan9966 Something to try:

go to Settings >> General >> About: if a carrier update is offered install it
go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565
(if you don't see the profile tab. It means you don't have any profiles installed)
Reset network settings: Go to Settings >> General >> Reset >> Reset network settings. The phone will switch off and restart automatically in a few minutes.
be sure roaming and cellular data are on

Re: Top Contributors - July 2020

fujiyama — Thu, 18 Mar 2021 18:56:52 GMT

This site might help with the APN, from their "how to use" page:

"To use it visit http://www.unlockit.co.nz from your iPhone and follow the instructions on the screen"

Re: Top Contributors - July 2020

BKNS27 — Thu, 18 Mar 2021 19:36:49 GMT

@shanan9966 I am surprised that your iPhone 6+ won’t update to the latest IOS14.4.1...it should as per:

https://www.google.com/amp/s/9to5mac.com/2021/03/08/ios-14-4-1-update-release-now-available/amp/

Check your iPhone update status. General>Software Update. Also check if your wifi connection is good before you try to update.

Re: Top Contributors - July 2020

shanan9966 — Fri, 19 Mar 2021 00:15:14 GMT

Hi, thank you so much for your message. Following your instruction, I deleted one profile from my previous carrier. Now the data works well. I am So So happy to solve the problem with your help. Also appreciate everyone's response to my question.