topic Re: Account is not being unlocked, even though I settled my account? in Get Support

I need a mod NOW!!!!

Sales_guy — Wed, 05 Jan 2022 22:37:59 GMT

I need a MOD NOW!!!! Please get back to me

Re: I need a mod NOW!!!!

computergeek541 — Wed, 17 Mar 2021 18:02:40 GMT

@Sales_guy wrote:
I need a MOD NOW!!!! Please get back to me

Posting a message here will not get you any faster service as all tickets are pritorized based on the type of issue. Have you already opened a ticket? What type of account issue are you having?

Re: I need a mod NOW!!!!

Anonymous — Wed, 17 Mar 2021 18:03:13 GMT

@Sales_guy : Honey is ALWAYS better than vinegar. What seems to be the problem? Maybe we can figure it out for you.

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 18:06:13 GMT

Public mobile has locked my account, I can't call anywhere for support, I'm having to use a friend's computer for this board right now. I need them to get back to me to unlock my account. Where is it that I open this ticket?

Re: I need a mod NOW!!!!

dabr — Wed, 17 Mar 2021 18:07:25 GMT

@Sales_guy wrote:
I need a MOD NOW!!!! Please get back to me

@Sales_guy Couple of ways to contact moderators...first one is to submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option (if unsuccessful with chatbot) is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a mod NOW!!!!

computergeek541 — Wed, 17 Mar 2021 18:07:39 GMT

@Sales_guy wrote:
Public mobile has locked my account, I can't call anywhere for support, I'm having to use a friend's computer for this board right now. I need them to get back to me to unlock my account. Where is it that I open this ticket?

Please proceed to https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 18:08:37 GMT

Very true and I apologize, but I'm about to lose my months commission because of this problem. I try logging into my account, and it gives me "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Re: I need a mod NOW!!!!

Anonymous — Wed, 17 Mar 2021 18:11:54 GMT

@Sales_guy : While you figure that out...what are you needing to do in your account?

You can use the 611 service and your 4 digit PIN to make payments from a valid pre-registered payment card. You can also buy vouchers in many stores or online and redeem them in the 611 service (no PIN needed). You can also use the Instant Top-up method in a few stores.

You can use the 611 service and the PIN to buy some add-ons too.

As for being locked out, you might be able to try again in about an hour. Use the Forgot your password? link to reset your password.

Re: I need a mod NOW!!!!

Triguy — Wed, 17 Mar 2021 18:17:52 GMT

Try the forgot password link. Also try using a different browser and incognito mode. Try clear ING your cache and cookies then reboot.

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 18:18:02 GMT

Hey, thanks for the links. I really hope that a mod gets back to me.

Because my account is locked out, I can't access my phone. Because I can't access my phone, I can't have my bank send me the two factor authentication to log into my banking and see what the last charge was. Because I can't get in and see what you were last charge is, I therefore cannot submit a help ticket to unlock my account. It's a vicious circle

Re: I need a mod NOW!!!!

HALIMACS — Wed, 17 Mar 2021 18:18:27 GMT

@Sales_guy

So you lost service.

All services, both calling and texting, in and out?

Any data functionality?

Re: I need a mod NOW!!!!

computergeek541 — Wed, 17 Mar 2021 18:26:17 GMT

@Sales_guy wrote:
Hey, thanks for the links. I really hope that a mod gets back to me.

Because my account is locked out, I can't access my phone. Because I can't access my phone, I can't have my bank send me the two factor authentication to log into my banking and see what the last charge was. Because I can't get in and see what you were last charge is, I therefore cannot submit a help ticket to unlock my account. It's a vicious circle

When submitting a ticket, there is a option that can be selected to tell the ticketing system that you can't log into your self serve account. It then asks for your account PIN.

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 18:33:32 GMT

It won't even let me call 611. Irony at its finest. Can't do forgot my password, cant call 611. Called the bank and I think I got a help ticket through though

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 18:35:09 GMT

Only thing I can do is text from Imessage from my email while on wifi, everything to do with my number is locked out

Re: I need a mod NOW!!!!

hTideGnow — Wed, 17 Mar 2021 18:40:32 GMT

@Sales_guy have you opened a ticket yet ? It can be quick in terms or response time.. yes.. it's ETA is 48 hours, but many time, they reply within an hour or two.

Re: I need a mod NOW!!!!

Anonymous — Wed, 17 Mar 2021 18:42:30 GMT

I was start to finish in just over an hour this morning. But resolution time could depend on problem complexity too.

Re: I need a mod NOW!!!!

Luddite — Wed, 17 Mar 2021 19:37:57 GMT

@Sales_guy wrote:
It won't even let me call 611. Irony at its finest. Can't do forgot my password, cant call 611. Called the bank and I think I got a help ticket through though

@Sales_guy If you cannot call 611, there is a good chance your account has been compromised; check any PayPay/bank accounts that use your phone number as 2fa authentication for unauthourized usage.

Given the criticality of guaranteed service for you peruse these for some ideas:

1. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander on business service.Some reading on this topic:

VOIP: https://top5voipproviders.com/ca/ and https://www.gonevoip.ca/

2. STILL WANT PM for the price: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 20:02:20 GMT

There's something going on, I think Public Mobile itself has been compromised too. I'm dealing with a mod and got sent to a sketchy payment site

Re: I need a mod NOW!!!!

RosieR — Wed, 17 Mar 2021 20:05:05 GMT

@Sales_guy wrote:
There's something going on, I think Public Mobile itself has been compromised too. I'm dealing with a mod and got sent to a sketchy payment site

@Sales_guy and which site is this?

Re: I need a mod NOW!!!!

Sales_guy — Wed, 17 Mar 2021 20:08:08 GMT

https://www.recharge.com/

https://www.scamadviser.com/check-website/recharge.com