topic 1gb add-on problem in Get Support

1gb add-on problem

Markadam — Wed, 05 Jan 2022 22:37:48 GMT

Hello,

I had 860 MB left on my data add on. I paid the 15$ for 1GB. I know have 1160mb listed. So I just paid $15 for 300mb? That's not right!

Re: 1gb add-on problem

HALIMACS — Wed, 17 Mar 2021 14:22:56 GMT

@Markadam

Can you please post this section of your data and add-ons under your self serve landing page:

Also, adding add-ons is a two-step process. First you place the appropriate funds on account to purchase the selected add-on and second you select the add-on from the add-on list to complete the process.

It's always a good idea to log off self serve afterwards and reboot your phone.

Re: 1gb add-on problem

Anonymous — Wed, 17 Mar 2021 14:32:54 GMT

@Markadam : I suspect you might have been seeing the 860 as left when it's actually used. So that would leave 164MB. Plus 1024 would make it 1188 (or something less of actual last minute use). When you stack on add-ons, the previous amount _left_ is added to the new amount.

Re: 1gb add-on problem

HALIMACS — Wed, 17 Mar 2021 16:59:44 GMT

Ya nailed it, @Anonymous

Excellent insight and math. 👍