topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Sampatterson — Wed, 05 Jan 2022 22:37:45 GMT

Thanks you even though I can’t see it active it’s not the worst of my concerns right now. I’m stuck in a gas station in whistler using their wifi cause I have no data 3G it expired BUT I have $50 in my account and I can’t use it !! I don’t know why - the website only takes payment via voucher and credit card ... but I have money on there !?!?
I can’t leave the gas station because I need data/wifi to follow the map ahhhgg

Re: Beginner’s Guide to the Community

Triguy — Thu, 03 Dec 2020 16:21:01 GMT

You can download maps.

https://support.google.com/maps/answer/6291838?co=GENIE.Platform%3DAndroid&hl=en

Re: Beginner’s Guide to the Community

Anonymous — Thu, 03 Dec 2020 16:27:16 GMT

@Sampatterson : What plan are you on? Did you say the status is NOT Active? Can you click on the reactivate button upper right? Do you have enough in your Available Funds to cover the plan cost?

Re: Beginner’s Guide to the Community

Sampatterson — Thu, 03 Dec 2020 16:32:06 GMT

thanks For replying I tried to add photo. Last month i added $100 even though I only needed $50 to cover this money. Now I’m at this month and want to use the $50 but public won’t allow it .. it allows payment via credit card or payment voucher. But not the money that’s already in my account ? Gahhh I’ll try what you said as I’ve been going around in circles trying anything else that seems to make logical sense

Re: Beginner’s Guide to the Community

Anonymous — Thu, 03 Dec 2020 16:57:12 GMT

@Sampatterson : So instead of using the Amount due for Payment Type, click on the drop down and use manual or something and add a dollar from your registered payment card. Restart phone when successful.

Was your service Active or Suspended? If suspended and the dollar doesn't do anything then click the reactivate button on the main page. Restart again.

Re: Beginner’s Guide to the Community

JK8 — Thu, 03 Dec 2020 17:01:54 GMT

@Sampatterson

If nothing works to get your phone going contact a PM moderator for assistance:

Send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Try using the chatbot Simon by choosing Chat Bubble in lower right hand corner.