topic Re: iphone s in Get Support

iphone s

siouxxx — Wed, 05 Jan 2022 22:37:44 GMT

i cannot receive calls and dont know why

Re: iphone s

softech — Wed, 17 Mar 2021 02:28:54 GMT

which province are you at?

is your data working?

can you make outgoing calls?

can you text out or receive text?

did you try putting your SIM onto another phone to confirm if it is a phone issue or SIM?

One thing to try. Power down phone, pull the SIM out clear it bit and put it back in firmly, power up and see if that works

Re: iphone s

Korth — Wed, 17 Mar 2021 02:33:27 GMT

@siouxxx

What is the exact iPhone model?

Was it originally purchased (new) in Canada?

Are you certain it's not carrier-locked (ie: unlocked), not blacklisted (ie: not registered as lost/stolen), and not damaged/malfunctioning?

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:33:21 GMT

Iphone S bought in canada and i can send and receive text messages but i cant receive calls

Re: iphone s

Aasha — Wed, 17 Mar 2021 02:36:06 GMT

Have you transferred your number? The same was the case with me. I was not able to receive calls as I was having mixed services with the public and another service provider?

After complete transfer, the problem was fixed.

Re: iphone s

softech — Wed, 17 Mar 2021 02:38:23 GMT

@siouxxx Try power down and pull SIM and put it back.

It happened to me before once. A normal phone reboot didn't work until I physically pull the SIM and put it back.

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:38:44 GMT

yes i transferred my number i can make calls but not receive. its frustrating

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:42:25 GMT

thanks i tried shutting down and restarting my phone but it didn't help

Re: iphone s

Dunkman — Wed, 17 Mar 2021 02:43:23 GMT

@siouxxx

It is possible that your port is stuck. Maybe check your old carrier SIM card to see whether it is still working.

Your previous carrier will send a port request confirmation text to your old carrier SIM card. Did you respond yes?

Here is some more information:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: iphone s

Aasha — Wed, 17 Mar 2021 02:44:15 GMT

Have you confirmed the message that your old provider sends that you want to transfer the number?

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:46:28 GMT

i will try thanks

Re: iphone s

Aasha — Wed, 17 Mar 2021 02:53:48 GMT

I think you should put back your old sim and check whether the service is working or not? If it's working, the transfer has failed.

The same happened to me. I transferred from fido to the public.

After I sent Yes, I removed my old sim and put in the new one.

At that time I did not realize that I was unable to receive calls.

And today, I found out that my transfer was not done as my previous service line need to be active for transfer, it did not happen as I removed it before the transfer was done. Thus, having mixed services.

So, I put my old sim back, and soon received a message for transfer and the transfer was done.

I rechecked again by putting in my old sim and the account was closed.

I had successfully transferred to public

Re: iphone s

HALIMACS — Tue, 05 Oct 2021 12:23:34 GMT

@siouxxx

If not working in the AM, call porting assistance at 1-x

It's not available for any other account related inquiries, only failed ports.

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:53:32 GMT

my old sim card is still working but i did respond yes to the text message

Re: iphone s

Aasha — Wed, 17 Mar 2021 02:54:42 GMT

Yes, it happened to me as well, I think you will receive a message soon, just keep your old sim and wait for the message.

Re: iphone s

siouxxx — Wed, 17 Mar 2021 02:57:17 GMT

thank you!

Re: iphone s

Aasha — Wed, 17 Mar 2021 03:01:35 GMT

Only remove the sim after you confirm that your old service is closed.
And you are done, you will be able to receive calls soon

Re: iphone s

LurganIeUk — Wed, 17 Mar 2021 03:08:10 GMT

Do you have an iPhone:

6S Plus

Re: iphone s

esjliv — Wed, 17 Mar 2021 09:58:48 GMT

@siouxxx wrote:
i cannot receive calls and dont know why

@siouxxx ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Incoming calls are usually the last to port over.

If it has been longer than normal for a successful port contact the Moderators to assist you.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: iphone s

siouxxx — Wed, 17 Mar 2021 12:46:01 GMT

iphone 6 s