topic Re: Upgrading to 4G LTE in Get Support

Upgrading to 4G LTE

FryBoss — Wed, 05 Jan 2022 22:37:24 GMT

I was looking to improve my 3G signal because I call international with SIP (voip) and find that 3G is not that strong. When you go to plans, it says:

Looking for a new plan? Pick a ready-made plan below. You can compare it your current plan below. Before you get started, here are a few things to note:

When changing to a Data Plan of a different speed, you may experience a delay of up to 48 hours for the speed change to take effect. For example, if you have a 3G data plan and switch to a 4G LTE data plan, you will continue to receive 3G speeds for up to 48 hours before your new 4G LTE plan takes effect.

I checked every plans and there is no option to upgrade to 4G LTE but apparently it is available.

How does this work?

Re: Upgrading to 4G LTE

RossN — Tue, 16 Mar 2021 20:16:48 GMT

@FryBoss wrote:
I was looking to improve my 3G signal because I call international with SIP (voip) and find that 3G is not that strong. When you go to plans, it says:
Looking for a new plan? Pick a ready-made plan below. You can compare it your current plan below. Before you get started, here are a few things to note:
When changing to a Data Plan of a different speed, you may experience a delay of up to 48 hours for the speed change to take effect. For example, if you have a 3G data plan and switch to a 4G LTE data plan, you will continue to receive 3G speeds for up to 48 hours before your new 4G LTE plan takes effect.
I checked every plans and there is no option to upgrade to 4G LTE but apparently it is available.

How does this work?

@FryBoss hi unfortunately you are right there is no 4g plan offered by public ☹️

Re: Upgrading to 4G LTE

Triguy — Tue, 16 Mar 2021 20:23:28 GMT

There are PM customers who have 4G grandfathered accounts but all current accounts being offered are 3G.

Re: Upgrading to 4G LTE

Anonymous — Tue, 16 Mar 2021 20:29:37 GMT

@FryBoss : Sent you a pm. Click on the little envelope upper right and then click on the subject line.

Re: Upgrading to 4G LTE

gpixel — Tue, 16 Mar 2021 22:13:51 GMT

@FryBoss you can switch your preferred network from LTE to 3g/wcdma and you will receive faster download speeds.

Re: Upgrading to 4G LTE

Korth — Wed, 17 Mar 2021 00:29:48 GMT

@gpixel wrote:
... you can switch your preferred network from LTE to 3g/wcdma and you will receive faster download speeds.

Sometimes faster. Sometimes not.

But it's worth trying out your other options whenever you're stuck with a bad one.

Re: Upgrading to 4G LTE

sheytoon — Wed, 17 Mar 2021 12:35:22 GMT

@FryBoss All plans have 4G LTE access. It's poorly named. The "3G" plans are throttled to 3 Mbps on the 4G LTE network. For voip, 3 Mbps is more than enough. You'll be fine on these so-called "3G" plans.