topic Re: I need long distance add on for my voice mail??? in Get Support

I need long distance add on for my voice mail???

CosmoRuckus — Wed, 05 Jan 2022 22:37:13 GMT

I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization fukery or i am just dreamin?

thnx Cosmo

Re: I need long distance add on for my voice mail???

computergeek541 — Tue, 16 Mar 2021 04:26:18 GMT

@CosmoRuckus wrote:
I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization fukery or i am just dreamin?
thnx Cosmo

A long distance add-on is not required to check your voice messagers. You should be using the voicemail retrieval assign to you automatically by Public Mobile. By any chance are you on a $10 or $15 plan that includes only a specific amont of included outgoing calling minutes?

Re: I need long distance add on for my voice mail???

JK8 — Tue, 16 Mar 2021 04:27:59 GMT

@CosmoRuckus wrote:
I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization fukery or i am just dreamin?
thnx Cosmo

Are you on the $15 plan with 100 outgoing minutes? Checking voicemail with your phone uses minutes. Can you check self service to see if you have any minutes left. If not you can buy the $5, 500 minute add on.

Re: I need long distance add on for my voice mail???

LurganIeUk — Tue, 16 Mar 2021 04:35:00 GMT

Are you on the new $15 plan and the province you are in is not the same province that the phone number belongs to?

Re: I need long distance add on for my voice mail???

TheGx — Tue, 16 Mar 2021 05:13:45 GMT

@CosmoRuckus :Use this link copied from Oracle Popping for local voicemail numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: I need long distance add on for my voice mail???

Nezgar — Thu, 18 Mar 2021 15:37:37 GMT

@CosmoRuckus wrote:
I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization flukery or i am just dreaminj?

Outgoing calls to your voicemail, (or any of of the local access numbers across Canada) will come out of your pool of 100 minutes included if you are on the limited $15 plan. You may need a $5 500 minute add-on if you need to make outgoing calls for the remainder of your current cycle, or use a free calling app like TextNow.

Re: I need long distance add on for my voice mail???

darlicious — Thu, 18 Mar 2021 15:52:24 GMT

@CosmoRuckus

Kramer?

Lol....sorry I couldn't resist. Follow @Nezgar 's advice as it does sound like you have run out of outgoing minutes if you are on the $15 plan. To purchase the $5/500 min add on make sure you add at least $5 to your balance then go to tbe plans and add ons page. Scroll down the page to the add ons section. Click the $5/500 min add on. Scroll down and confirm your purchase and submit the payment. Go back to your overview page and check for the add on to have appeared at the bottom left hand side of the page. Log out and reboot your phone.

Re: I need long distance add on for my voice mail???

HALIMACS — Thu, 18 Mar 2021 15:52:45 GMT

@CosmoRuckus

Do you see this line item (below pic) in the "my data and add-ons" section of your self serve? If there is no line item displaying minutes remaining on yours, you have no outgoing minutes left.