topic Re: Renewal date is today. Lost all service! in Get Support

Renewal date is today. Lost all service!

aesoonyim — Tue, 04 Jan 2022 18:41:28 GMT

My renwal is today, I have Auto Pay set up, I didn't make any changes to my plan, but now my services have stopped. I can't dial out, people can't call me and I have no mobile data! How do I get help?

Re: Renewal date is today. Lost all service!

aesoonyim — Fri, 21 Apr 2017 04:09:34 GMT

Sorry. Please disregard. I think the credti card I had on file expired.

Re: Renewal date is today. Lost all service!

Tiffiny — Fri, 21 Apr 2017 12:15:22 GMT

This happened to me yesterday. Ask a mod for help but be careful! My account said I was paid to datr when I wasn't. I had $15 in credits. I added $75 plus hst totaling $90 and @MarieHelene_L then charged my account an additional $20 plus hst $110 plus hst and she will not fix it. She is a moderator who clearly believe she never makes mistakes. I will be forced to call my credit card company to deal with this as she will not.

Re: Renewal date is today. Lost all service!

Shazia_K — Fri, 21 Apr 2017 13:04:36 GMT

Hey @Tiffiny,

I'm truly sorry for the misunderstanding,

Please view your private message 🙂

Thanks,

Shazia

Re: Renewal date is today. Lost all service!

imm1304 — Fri, 21 Apr 2017 13:38:51 GMT

Hi @Tiffiny!

You will not be forced to go through any more trouble on this issue. You can trust the mods to do their best to help us and Shazia is talking to you to take care of you to the best of her ability. I hope to hear that your billing issue is resolved.

Re: Renewal date is today. Lost all service!

Tiffiny — Sat, 22 Apr 2017 00:16:46 GMT

It was resolved thank you!