topic Re: Translink shortcode 33333 is not working in Get Support

Translink shortcode 33333 is not working

mortarheadd — Wed, 05 Jan 2022 22:37:11 GMT

You can text Translink 33333 for bus schedule. It is supported by Public Mobile based on the list. Somehow it is not working for me now. I tried other shortcodes and they are working. Any idea/help?

Re: Translink shortcode 33333 is not working

Staliger — Wed, 02 Dec 2020 19:19:25 GMT

@mortarheadd Where are you located and what is your area code (maybe it is new)? I check here in BC, and it is working for me.

Re: Translink shortcode 33333 is not working

mpcdesign — Wed, 02 Dec 2020 19:20:27 GMT

@mortarheadd , I believe Translink is doing a server maintenance update as some of the pages for bus schedules are down. such as the Trip Planning

Re: Translink shortcode 33333 is not working

JK8 — Wed, 02 Dec 2020 19:42:03 GMT

@mortarheadd wrote:
You can text Translink 33333 for bus schedule. It is supported by Public Mobile based on the list. Somehow it is not working for me now. I tried other shortcodes and they are working. Any idea/help?

It is supported.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650

Re: Translink shortcode 33333 is not working

mortarheadd — Wed, 02 Dec 2020 19:40:35 GMT

Area code: 604

It works for my friends with Fido and Freedom.

Re: Translink shortcode 33333 is not working

mortarheadd — Wed, 02 Dec 2020 19:42:25 GMT

https://www.citynews1130.com/2018/12/03/translink-bus-tracking-down/

This news was 2018

Re: Translink shortcode 33333 is not working

marcylimon — Thu, 03 Dec 2020 18:19:44 GMT

I have the same problem. If someone give you a solution I will also need to know

Re: Translink shortcode 33333 is not working

Nezgar — Thu, 03 Dec 2020 18:24:36 GMT

Seems oddly related to a similar issue someone reported yesterday with 560560 for Ottawa transit:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Short-code-560560/m-p/623154#M125641

(Again working for me & others, but not this one person...) FWIW I sent a "HELP" msg just now to 33333 from my PM line and got a reply...

Re: Translink shortcode 33333 is not working

mortarheadd — Thu, 03 Dec 2020 20:16:44 GMT

Which city you are in and tried? Vancouver, Burnaby, NW, etc?

Re: Translink shortcode 33333 is not working

brianqiyan — Thu, 03 Dec 2020 23:26:14 GMT

It is actually working, but it will charge $0.1 per message. It won't work until you balance is running out. I know it should have free of charge. I had $1 additional credit in my account, but it has gone until I sent 10 messages to short code like Translink and etc. I sent a private message to PM moderator yesterday but I haven't receive any response yet. Hope the issue could get solved asap.

Re: Translink shortcode 33333 is not working

danreyan — Fri, 04 Dec 2020 08:37:44 GMT

I tried tonight and it is working for me. Public Mobile does not prompt (like if you approve them to send the message because the message will require some fees), as compared to the other service providers that I have been like Fido and Virgin Mobile, it will send me a prompt and I have yet to give it a yes until the message is sent to 33333 and gives me my needed information. But for PM the message is sent right away. Which type is your plan anyways. I think all plans have unlimited texts so it does not really matter. I would try turning on and off my phone to restart it, most likely it will help with issues like this. It happened to me once before but with another provider.

Re: Translink shortcode 33333 is not working

mortarheadd — Fri, 04 Dec 2020 18:54:09 GMT

After saw the post from brianqiyan "It is actually working, but it will charge $0.1 per message".

I confirmed it is the case. Some short codes are charging $0.1 per message. If you have zero balance, they will not work.

Re: Translink shortcode 33333 is not working

computergeek541 — Fri, 04 Dec 2020 19:00:22 GMT

@mortarheadd wrote:
After saw the post from brianqiyan "It is actually working, but it will charge $0.1 per message".

I confirmed it is the case. Some short codes are charging $0.1 per message. If you have zero balance, they will not work.

There are no pay-per-use charges at Public Mobile.

Re: Translink shortcode 33333 is not working

mortarheadd — Fri, 04 Dec 2020 19:10:56 GMT

It is confirmed in this post.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Short-code-560560/td-p/623154

Re: Translink shortcode 33333 is not working

Nezgar — Fri, 04 Dec 2020 19:11:36 GMT

@computergeek541 wrote:
@mortarheadd wrote:
I confirmed it is the case. Some short codes are charging $0.1 per message. If you have zero balance, they will not work.
There are no pay-per-use charges at Public Mobile.

Apparently there are 10 cent charges now - my tests to 33333 and 560560 cost me 10 cents each,

Note: this issue is also being discussed in this other thread, and Mods have already been notified, as it seems to go against the plan descriptions of unlimited free texts. Exceptions were not previously stated.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Short-code-560560/m-p/624372/highlight/true#M125739

Re: Translink shortcode 33333 is not working

kselmak — Fri, 04 Dec 2020 19:17:40 GMT

@Nezgar

This is very interesting

Would you mind keeping us updated on their response and final resolution.

You should not be charged, something is off.

Thanks in advance

Re: Translink shortcode 33333 is not working

Nezgar — Fri, 04 Dec 2020 19:24:33 GMT

Interestingly there's a topic on Reddit from 3 years ago regarding 10 cent charges to 33333 and 560560 to other carriers like wind/freedom:

https://www.reddit.com/r/freedommobile/comments/6op1hk/next_bus_sms_to_translink_being_charged/

Now classifying them as a "premium shortcode" instead of a "standard shortcode"

Fido apparently charged 20 cents in 2011:

https://forums.fido.ca/t5/Community-Archives/translink-code-33333/td-p/13273

Hopefully this isn't a sign of a permanent change to things at Public Mobile...

Re: Translink shortcode 33333 is not working

ShawnC13 — Fri, 04 Dec 2020 19:36:00 GMT

@Nezgar, keep us updated ad I am not sure how PM can bill for this after as it is a prepaid service. Do those $0.10 charges show in your amount owing on your next bill?

Re: Translink shortcode 33333 is not working

ShawnC13 — Fri, 04 Dec 2020 19:38:58 GMT

@Nezgar wrote:
@computergeek541 wrote:
@mortarheadd wrote:
I confirmed it is the case. Some short codes are charging $0.1 per message. If you have zero balance, they will not work.
There are no pay-per-use charges at Public Mobile.
Apparently there are 10 cent charges now - my tests to 33333 and 560560 cost me 10 cents each,

Note: this issue is also being discussed in this other thread, and Mods have already been notified, as it seems to go against the plan descriptions of unlimited free texts. Exceptions were not previously stated.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Short-code-560560/m-p/624372/highlight/true#M125739

@Catherine_T, can you look into this, please. How are these charges being placed after use? As a prepaid service, this should not happen.

Re: Translink shortcode 33333 is not working

Nezgar — Fri, 04 Dec 2020 19:45:05 GMT

@ShawnC13

The 10 cents gets deducted directly from the remaining account balance. I confirmed my account balance dropped by 40 cents for sending 4 texts to 33333 and 560560. If you don't carry a balance on your account, sending to these shortcodes will not work - which will be the case for anyone relying solely on autopay for their payments...

The charge shows on the usage history, but not on the transaction history which will definitely lead to confusion if this is going to be a permanent change...

Indeed one could argue that it is still "prepaid" in the sense you have to pre-pay to an account balance, but up until now you also had to conciously purchase plans or add ons to enable usage of featues, and there were never per-use charges that came directly from your account balance...