topic Re: Report service outage? in Get Support

Report service outage?

ArcticLyn — Wed, 05 Jan 2022 22:37:06 GMT

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have an account and Bell Mobility (who technically services the area) won't help me without an account either.

Who can I report this to?

Re: Report service outage?

JK8 — Wed, 02 Dec 2020 16:54:06 GMT

@ArcticLyn wrote:
I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have an account and Bell Mobility (who technically services the area) won't help me without an account either.

Who can I report this to?

Try reporting Telus twitter account or to a Public Mobile moderator:

Send a private message to the Moderators by clicking here.

https://twitter.com/TELUSsupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Re: Report service outage?

will13am — Wed, 02 Dec 2020 16:54:16 GMT

@ArcticLyn , Public Mobile is owned by Telus. I would imagine any reporting could be made to Telus. I would imagine that the cell tower hardware has self diagnosing capability and would self report failures.

Re: Report service outage?

hairbag1 — Wed, 02 Dec 2020 16:55:20 GMT

Looks like Bell knows about it...

https://istheservicedowncanada.com/status/bell-canada/6180550-whitehorse-yukon-canada

Re: Report service outage?

ArcticLyn — Wed, 02 Dec 2020 16:55:49 GMT

Thank you. I have in fact left Twitter messages for Telus and Bell Mobility but I'm not holding my breath on that front.

I will leave a message for a moderator though, thank you so much.

Re: Report service outage?

Empire79 — Sat, 05 Dec 2020 03:32:04 GMT

Public Mobile outage in BC as well (sea to sky region) Where are outages tracked and reported. Anyone find out?

Re: Report service outage?

JK8 — Sat, 05 Dec 2020 03:36:05 GMT

@Empire79 wrote:
Public Mobile outage in BC as well (sea to sky region) Where are outages tracked and reported. Anyone find out?

https://www.telus.com/en/nb/outages

Re: Report service outage?

gpixel — Sat, 05 Dec 2020 04:06:45 GMT

@Empire79 restart your phone. the network came back after I restarted. this was about 30 min ago

Re: Report service outage?

kingdobe — Sat, 05 Dec 2020 04:19:09 GMT

I've seen my own service go down at least twice this evening, and I did reboot my device. Just went out again.

I also live in BC.