topic Re: My Internet Speed is Low in Get Support

My Internet Speed is Low

Sherry1313 — Wed, 05 Jan 2022 22:37:02 GMT

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.

I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, the data speed of both plans are 3G.

Any advice will be appreciated!

Re: My Internet Speed is Low

Triguy — Wed, 02 Dec 2020 16:33:03 GMT

Try clearing your cache and cookies then reboot your phone.

Re: My Internet Speed is Low

benfatto — Wed, 02 Dec 2020 17:13:09 GMT

@Sherry1313 Unless you've been doing regular speed checks, slow surfing more likely just internet/website congestion. Especially if you're trying access your PM account.

Re: My Internet Speed is Low

JK8 — Wed, 02 Dec 2020 17:14:40 GMT

@Sherry1313 wrote:
I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.
I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, the data speed of both plans are 3G.

Any advice will be appreciated!

Try a different web browser and see if that makes a difference.

Re: My Internet Speed is Low

gpixel — Wed, 02 Dec 2020 20:28:03 GMT

@Sherry1313 I am also experiencing the same issues you are. when that happens enable disable airplane mode. reset your network settings, hopefully it will help.(it didn't for me)