topic Re: Short code 560560 in Get Support

Short code 560560

saurieng — Wed, 05 Jan 2022 22:36:59 GMT

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks

Note: 560560 is a texting short code for requesting the next 3 transit bus arrival times at a specific bus stop in Ottawa.

Re: Short code 560560

Nezgar — Wed, 02 Dec 2020 18:13:08 GMT

We could test as well if you give an example of what I should text to that number. Then I and others can let you know if it is not working for us as well.

Not being from Ottawa myself, I found a page about it here: http://www.octranspo.com/en/plan-your-trip/travel-tools/text-560560/

Looks like you just text a street name to that short code, eg.: ‘Hurd’, ‘Mac’, ‘Orl’, ‘Alb’, ‘Bil’.

So I texted "Hurd" to 560560 and got an immediate reply "First time use. Reply E for service in English. Première utilisation. Répondre F pour le service en francais."

Then texting "HELP" returned "OC Transpo schedules. *times GPS adjusted. Msg frqncy based on news. Std msg & data rates apply. STOP to cancel. octranspo.com/560e"

Then texting "STOP" returned "You will not receive any more OC Transpo alerts."

Worked from both my Public Mobile phone, and a SaskTel Mobility phone. Maybe try seeing if "HELP" or "STOP" return anything?

Re: Short code 560560

saurieng — Thu, 03 Dec 2020 00:10:40 GMT

Examples:

1693 35

1156 35

1693, 1156 are stop numbers

Sending Help, stop, start ... does not get any reply for my phones. It worked 2,3 weeks ago

Thanks

Re: Short code 560560

gpixel — Thu, 03 Dec 2020 00:54:27 GMT

@saurieng contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Short code 560560

Nezgar — Thu, 03 Dec 2020 03:19:17 GMT

@saurieng

That's interesting that you indicated it's affecting both your phones... And texting between your two phones is working? or even sending a text to your own number?

I agree it's worth opening a ticket with the moderators to check your account. I also wonder in the back of my mind if the operators of 560560 have some kind of throttling or a blacklist on their side...

Re: Short code 560560

mortarheadd — Fri, 04 Dec 2020 18:56:12 GMT

It stops working because it is charging $0.1 per message. If you have zero balance, then it will not work.

See this post: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Translink-shortcode-33333-is-not-working/td-p/623267/highlight/false/page/2

Re: Short code 560560

computergeek541 — Fri, 04 Dec 2020 18:59:28 GMT

@mortarheadd wrote:
It stops working because it is charging $0.1 per message. If you have zero balance, then it will not work.

See this post: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Translink-shortcode-33333-is-not-working/td-p/623267/highlight/false/page/2

Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.

Re: Short code 560560

mortarheadd — Fri, 04 Dec 2020 19:03:14 GMT

You can pay any amount to your account online with the per authorized credit card, so you will have "available fund" in your account. I just added $1 to my account and the short code starts to work now.

Re: Short code 560560

Nezgar — Fri, 04 Dec 2020 19:04:31 GMT

@computergeek541 wrote:
Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.

Wow, I just confirmed there is indeed a 10 cents charge from my balance for each test message I sent to 33333 and 560560 the last couple days!

Re: Short code 560560

JK8 — Fri, 04 Dec 2020 19:07:27 GMT

@Nezgar @computergeek541

Is this a software problem that PM needs to fix?

Re: Short code 560560

computergeek541 — Fri, 04 Dec 2020 19:08:21 GMT

@Nezgar wrote:
@computergeek541 wrote:
Public Mobile does not have pay-per-use charges and does not have a way set up to collect any amount from any customer for a single use event. All usage must be paid for ahead of time at Public Mobile or it doesn't work.
Wow, I just confirmed there is indeed a 10 cents charge from my balance for each test message I sent to 33333 and 560560 the last couple days!

Thanks @mortarheadd and @Nezgar . We have an issue then because that's not supposed to happen. It goes against the Public Mobile pricing and biling model. @Catherine_T , @Alan_K : Can one of you comment?

Re: Short code 560560

mortarheadd — Fri, 04 Dec 2020 19:14:54 GMT

I also want to give credit to .@brianqiyan who is the first one found out the cause.

Re: Short code 560560

Nezgar — Fri, 04 Dec 2020 19:25:52 GMT

@computergeek541

I also confirmed I am showing an account balance 40 cents lower than the last balance in my transaction history, (from sending 4 texts total to 33333 and 560560) but the chargeable texting events are not listed in the self-serve transaction history.

Re: Short code 560560

saurieng — Fri, 11 Dec 2020 20:42:28 GMT

The problem has been fixed by Public Mobile after i was advised to send request to forum moderators.

Thanks for your help. You guys are superb !!!

Henry (Saurieng)

Re: Short code 560560

saurieng — Fri, 11 Dec 2020 20:53:51 GMT

Here is the reply from a PM about this 560560 problem. It would be the same solution for short code 33333, i hope.

==========

Last month we identified a glitch preventing people from texting shortcodes unless there were available funds on the account, thus charging $0.10 for each text. I escalated the situation and got a reply confirming that the issue has now been fixed and that is the reason why you can now text the 560560 without extra charges on your account.

This ticket is being closed. Don't worry, if you need to reopen it, just reply to this message.

Remember, we're here to help, so if you ever have any other questions, don't hesitate to contact us back.