topic Re: DATA GONE AFTER CHANGING SIM? in Get Support

DATA GONE AFTER CHANGING SIM?

frenchy93 — Tue, 04 Jan 2022 18:41:25 GMT

Hi all, yesterday my data was working fine on my phone, I changed my simcard because I thought my other was malfunctioning, now I can't get data working? It says that I have LTE at the top but the data wont work (Imessage etc.) Calling works as well as SMS.

I also noticed on my Public Mobile Overview it also no longer shows me the amount of data I have used..

Can anyone help me out?

I have tried everything on these help forums by the way.

Re: DATA GONE AFTER CHANGING SIM?

Shutdown — Thu, 20 Apr 2017 22:31:03 GMT

Did you use up all your data limit? Your data usage disappears when that happens, though they should really change that.

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Thu, 20 Apr 2017 22:34:18 GMT

There is a strong chance I could have but before I noticed it was running out I topped up with a gig of data. How do I reactivate the data. My plan renews on May 17 and my account says 30$ available credit after I paid for the 1 gig of data?

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Thu, 20 Apr 2017 22:34:50 GMT

@Shutdown wrote:
Did you use up all your data limit? Your data usage disappears when that happens, though they should really change that.

Re: DATA GONE AFTER CHANGING SIM?

Shutdown — Thu, 20 Apr 2017 22:36:44 GMT

You buy more data with the add-on. Keep in mind the data you buy with add-on never expires so don't waste it all for the sake of wasting it.

Re: DATA GONE AFTER CHANGING SIM?

imm1304 — Thu, 20 Apr 2017 22:38:21 GMT

Hey @frenchy93,

Looks like you have used up your data allowance.

Purchasing add-on only goes through if you already have balance in your account as "Available funds". In your case, just like most people, you didn't have money sitting around as "available funds" in your account. So when you tried to buy the data add-on, the system directed you to the payment page to add funds to your account. So you did that and now you have $30 showing as balance.

Now you gotta go back and buy the add-on. Its a 2-step process that we have been telling PM to simplify and hopefully will be made simpler very soon. So go ahead and purchase the add-on now.

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Thu, 20 Apr 2017 23:21:55 GMT

@imm1304 wrote:
Hey @frenchy93,
Looks like you have used up your data allowance.

Purchasing add-on only goes through if you already have balance in your account as "Available funds". In your case, just like most people, you didn't have money sitting around as "available funds" in your account. So when you tried to buy the data add-on, the system directed you to the payment page to add funds to your account. So you did that and now you have $30 showing as balance.

Now you gotta go back and buy the add-on. Its a 2-step process that we have been telling PM to simplify and hopefully will be made simpler very soon. So go ahead and purchase the add-on now.

Okay, you are right, I added the data about 15 minutes ago and it shows I have 1 gig. How come my phone still isn't working, does it take some time?

Re: DATA GONE AFTER CHANGING SIM?

Samianauman — Thu, 20 Apr 2017 23:26:16 GMT

Take your sim out turn off phone insert sim and restart also check apn setting if that's doesn't help reset network Setting as well

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Thu, 20 Apr 2017 23:28:25 GMT

Did that, still not working.

I went to Celular and turned data on, then went to messages and tried to turn iMessage on and it says that I need to Turn on Data or connect to wifi, but the data toggle is turned on.

Re: DATA GONE AFTER CHANGING SIM?

Samianauman — Thu, 20 Apr 2017 23:49:12 GMT

@frenchy93
Here you can try few thing
First try sim if different phone this will solve the problem of sim is faulty or it's a phone issue
And if data was working before you swap a sim then I would suggust send a private msg to mod to check if there issue in service network

In your private message to any moderator whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

But I will try sim in other phone first hopefully they will resolve lots of issues if still doesn't work on other device then send a msg to mod

If anything suggestions work do update us

Re: DATA GONE AFTER CHANGING SIM?

srlawren — Fri, 21 Apr 2017 00:23:21 GMT

@frenchy93 is it still not working? If not, then right now send a private message to one of the community moderators for assistance. If you're not sure how, please see the two links at the bottom of this reply.

Also, after doing that, if you despise the current two-step process to buy an add-on like I do, then please take a moment to read and bravo (vote up) this idea here to simplify it: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Fri, 21 Apr 2017 01:29:09 GMT

@srlawren wrote:
@frenchy93 is it still not working? If not, then right now send a private message to one of the community moderators for assistance. If you're not sure how, please see the two links at the bottom of this reply.

Also, after doing that, if you despise the current two-step process to buy an add-on like I do, then please take a moment to read and bravo (vote up) this idea here to simplify it: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563

Yeah,

Still nothing....

I send a moderator a private message.

Re: DATA GONE AFTER CHANGING SIM?

Samianauman — Fri, 21 Apr 2017 01:30:29 GMT

@frenchy93
They probably closed for now hopefully you will get a reply back in the morning tomorrow

Re: DATA GONE AFTER CHANGING SIM?

Acekiller — Fri, 21 Apr 2017 03:39:01 GMT

if you have turned your phone off and on and still doesn't work, you will have to wait for the mods tomorrow. Sorry to hear about your issue

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Fri, 21 Apr 2017 12:37:57 GMT

Yeah hopefully they fix it over private message. It's just too coincidental that it stopped working right when I changed the sim card.

Re: DATA GONE AFTER CHANGING SIM?

Samianauman — Fri, 21 Apr 2017 14:35:36 GMT

@frenchy93
Yep they will fix it for you happy Friday

Update us when your issue gets looked after

Re: DATA GONE AFTER CHANGING SIM?

WearySky — Sat, 22 Apr 2017 03:00:05 GMT

There hasn't been any follow-up, but did you double check your APN settings?

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Mon, 24 Apr 2017 12:40:37 GMT

@WearySky wrote:
There hasn't been any follow-up, but did you double check your APN settings?

Yeah, I checked at APN settings and downloaded unlockit and still nothing. Tonight I will go back to the old SIM card and see if it works.

Re: DATA GONE AFTER CHANGING SIM?

Samianauman — Mon, 24 Apr 2017 14:32:23 GMT

@frenchy93
Did you try contacting mod dept to see if there's a issue with service instead of your phone

Re: DATA GONE AFTER CHANGING SIM?

frenchy93 — Mon, 24 Apr 2017 14:34:27 GMT

I'm supposed to be getting a new phone this week (my phones are supplied through work) so I'm trying not to waste too many peoples time here until I test the sim in my new phone.