topic Re: Receiving calls in Get Support

Re: Receiving calls

CrisD — Wed, 05 Jan 2022 22:36:34 GMT

I can make a call,and use the data.It has been like this since I got the plan in March.It has become an expensive emergency only phone.

JoyLuck — Wed, 02 Dec 2020 00:40:52 GMT

@CrisD wrote:
I can make a call,and use the data.It has been like this since I got the plan in March.It has become an expensive emergency only phone.

Have you tried your SIM card in another unlocked phone?

Have you contacted a moderator?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Nezgar — Wed, 02 Dec 2020 04:11:40 GMT

@CrisD wrote:
I can make a call,and use the data.It has been like this since I got the plan in March.It has become an expensive emergency only phone.

What happens when someone tries to call your Public Mobile number? Does your phone ring? What does the caller hear?