topic Credit card issues in Get Support

Credit card issues

Rebecca0711 — Wed, 05 Jan 2022 22:36:15 GMT

Please help!! I'm having so much trouble registering my new credit card!

I tried all the suggestions but keep getting this message.

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

Re: Credit card issues

JoyLuck — Tue, 01 Dec 2020 19:16:59 GMT

@Rebecca0711

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Enter the credit card address "exactly" as it appears on your statement.

Leave the apartment field blank. If needed enter your apartment number in the street address field.

Enter your postal code without spaces.

Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.

If your card gets locked, contact a moderator and they will add it for you.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Credit card issues

Rebecca0711 — Tue, 01 Dec 2020 21:06:46 GMT

Thank you so much! That worked!

Between the credit card problem and trouble getting help, I was about to give up and just go to a new provider. You saved the company a customer. 😊