topic Re: New Service Issue in Get Support

New Service Issue

JMcQueen — Wed, 05 Jan 2022 22:35:51 GMT

Hi All! Wondering if anyone can help me with a “No Service” issue. I bought a iPhone 8 on Public’s site and signed up for the $25/month plan as it comes with 500 MB of data- I only plan to

use the phone for calling and text plus wifi.
My activation is complete but it’s been over 12 hours and I still have no service.

Any suggestions? I’ve reset the settings a couple of times.

Thanks so much!

Re: New Service Issue

dlambro — Sat, 13 Mar 2021 13:26:23 GMT

@JMcQueen Try taking the SIM card out and reinserting the SIM card. Do you have Public Mobile on the top left of your phone? If not, go into Settings/Cellular/Network Selection. Do you see Public Mobile as a choice? Do you see Automatic and is it turned on?

Re: New Service Issue

BKNS27 — Sat, 13 Mar 2021 22:51:01 GMT

@JMcQueen When you are in contact with a moderator. I would suggest you go on AutoPay and you will get another 500 MB free with a total of 1gb of data.

Re: New Service Issue

BKNS27 — Sat, 13 Mar 2021 22:54:04 GMT

@JMcQueen when you are in contact with a moderator. You might consider going on AutoPay so you can get another 500mb of free data. This will give you a total of 1.0gb of data.

Re: New Service Issue

darlicious — Sun, 14 Mar 2021 04:23:59 GMT

@JMcQueen

As already stated you need to contact the moderators. It is likely sim card didn't provision correctly if at all or you could of gotten a dud. Where did you buy your sim card? If its a dud then you can try to return it for an exchange or refund. If it was bought from pm then ask for a credit and purchase a new sim card from a retailer nearby if necessary.