topic Re: Having trouble in Get Support

Having trouble

Suddenlyalone — Wed, 05 Jan 2022 22:35:48 GMT

I have 3 different phone numbers with Public Mobile...the only account I can find is the one I started yesterday....I have 2 that started a month ago and now I cant find them to top them up..these 2 are without service because I cant top up...any help would be great

Re: Having trouble

Triguy — Tue, 01 Dec 2020 13:24:02 GMT

You can make a payment by calling 611.

Pay With A Credit Card

Please note you’ll need to pre-register a payment card via Self-Serve before being able to top-up through *611 with a payment card.

Dial *611 from your phone.
Press 1 from the main menu.
Press 2 to pay with your pre-registered payment card.
To make a payment equal to the amount due on your account, press 1. To select the payment amount from a list of options (i.e. $20, $40, etc.), press 2.
To confirm your selection, press 1 once again, and you’ll hear a message confirming your choice.

Pay With A Payment Voucher

Press 1 from the main menu.
Press 1 to select payment via voucher.
Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

Re: Having trouble

Mattredwingsfan — Tue, 01 Dec 2020 13:24:34 GMT

you can try contacting a moderator

However Moderators will take a couple of hours or up to 1-2 days to respond to your request for help. There is no call centre or live chat feature with Public mobile.

If you remember the email address, you can try to reset the password for your self service account.

https://selfserve.publicmobile.ca/forgot-password/

If you don't remember the email, you could check your various email accounts. You should have received an welcome email when you first signed up with Public mobile.

Cheers & Good Luck

Re: Having trouble

Dunkman — Tue, 01 Dec 2020 13:37:40 GMT

@Suddenlyalone

Each account should have a different email address for the self service account. If you used the same email address for each account, you will need to contact moderator to set up each account properly.

as you wait for moderator, you can buy a payment voucher to top up account via dialing 611 on your mobile phone. Payment voucher can be bought in store or online via recharge.com (service fee applies).

Re: Having trouble

Jb456 — Tue, 01 Dec 2020 13:56:28 GMT

@Suddenlyalone Did you by chance try signing up all accounts with the same email? It can only be one sim, one account per email.

If so, you need moderator assistance.

Or did you by chance activate the accounts at a store?

If so, you have to go home and create your self service accounts. Go to link below to create them.

https://selfserve.publicmobile.ca/self-registration/

Follow the advice others for reaching mods and trying to make a payment via 611.