topic Re: my account is deactivate in Get Support

my account is deactivate

johnson1 — Wed, 05 Jan 2022 22:35:32 GMT

when i try to get in my account its say my account is deactivate

can someone help !

Re: my account is deactivate

softech — Mon, 30 Nov 2020 22:16:26 GMT

I think the Chat Bot is your friend now

Alternatively, you can send a private message to the Moderators by :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account is deactivate

computergeek541 — Tue, 01 Dec 2020 00:47:53 GMT

@johnson1 wrote:
when i try to get in my account its say my account is deactivate
can someone help !

@johnson1 Does your service still work?

Re: my account is deactivate

JK8 — Mon, 30 Nov 2020 22:26:02 GMT

@johnson1 wrote:
when i try to get in my account its say my account is deactivate
can someone help !

What does it say when you dial 611 from your phone?

Re: my account is deactivate

RosieR — Wed, 03 Feb 2021 23:28:19 GMT

@johnson1 wrote:
when i try to get in my account its say my account is deactivate
can someone help !

Hi @johnson1 it could mean that you had not paid your services for more than 90 days. If this is true, then your phone number is gone, and you will need a new sim card if you want to activate a new account.

If this is not the case, do you still have service? If yes, that's good. It might just be a glitch so contact a moderator as suggested above.

If you don't have service, then you might be victim of port fraud.

>> check out if your phone number had been ported out by using reverse phone search

If any case, Please call our Porting Team ****

they might be able to help you.

Best wishes

Re: my account is deactivate

johnson1 — Tue, 01 Dec 2020 03:49:05 GMT

i still have the service bet my LTE its not refreshing and when i decide to go and check in my account deactivate idk why

Re: my account is deactivate

RosieR — Tue, 01 Dec 2020 03:58:34 GMT

@johnson1 wrote:
i still have the service bet my LTE its not refreshing and when i decide to go and check in my account deactivate idk why

@johnson1 try this ..

Restart your device helps clear up minor glitches, just like restarting your computer, often resolves various issues.
Power your phone off, wait few seconds, then power it back on.
Retry accessing the web.

If your device has a removable battery, remove the battery and put it back in before turning your phone on again.

Re: my account is deactivate

johnson1 — Tue, 01 Dec 2020 06:41:22 GMT

Its been like a month that its not working me I thought that it was going to leave but as they did not I decided to contact you and it still does not work

Re: my account is deactivate

JoyLuck — Tue, 01 Dec 2020 06:54:11 GMT

@johnson1 wrote:
Its been like a month that its not working me I thought that it was going to leave but as they did not I decided to contact you and it still does not work

Contact a moderator and ask for assistance to get into your account.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: my account is deactivate

johnson1 — Tue, 02 Feb 2021 16:54:00 GMT

can i juste activate my number and go with a other company?

Re: my account is deactivate

Dunkman — Mon, 08 Feb 2021 13:49:58 GMT

Re: my account is deactivate

Dunkman — Mon, 08 Feb 2021 14:29:58 GMT

@johnson1

@johnson1 wrote:
can i juste activate my number and go with a other company?

Sorry, we missed your message last week.

As long as your account is "active", you can port to another company.